Under the general guidance of the Director of Sales, the Group Sales Manager is responsible for driving group revenue through proactive business development, strategic account management, and effective sales execution. This role is about more than meeting targets it’s about creating meaningful, memorable group experiences that reflect the brand’s elevated standards. The ideal candidate brings a strong blend of strategic insight, operational excellence, and refined hospitality. Comfortable managing group programs of all sizes and complexities, this individual excels at navigating the expectations of a discerning clientele. With a sharp eye for detail and a deep understanding of luxury service, the Group Sales Manager plays a critical role in elevating the guest experience while contributing to the property's overall revenue and reputation.YOUR KEY RESPONSIBILITIES: Proactively identify and secure group business through all stages of the sales cycle from initial inquiry and tailored proposal development to contracting, event execution, and post program review.Collaborate closely with Food & Beverage, Operations, and Creative Services teams to deliver transformative group experiences aligned with Delano’s brand ethos.Develop and implement seasonal group sales strategies aligned with business demand calendars and revenue optimization targets.Represent the property at key global industry events, curated cultural activations, and high-profile showcases to strengthen brand visibility and attract new business.Serve as the primary point of contact for complex, multi-faceted group events, ensuring seamless coordination and exceptional client service.Conduct detailed site inspections that merge operational precision with immersive storytelling to inspire and convert prospective clients.Monitor pipeline activity, manage revenue forecasting, and track post-event ROI using CRM and sales reporting tools.Continuously analyze competitor activity, event trends, and market dynamics to evolve group offerings and maintain a competitive edge.We recognize we are in the hospitality industry and that may require us to provide lateral service. We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service.ADDITIONAL RESPONSIBILITIES:Communicate effectively, both verbally and in writing, to provide clear direction to the venue teams.Communicate with team members using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information.Remain calm and alert, especially during emergency situations.Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations. 
