JOB OVERVIEW: Under the general guidance of the Head Host, the Host is responsible for managing the guest reception and seating process within the restaurant. The Host ensures a warm and professional welcome, maintains efficient seating flow, and supports the front-of-house team in delivering outstanding guest experiences. This role is key to upholding the restaurant’s hospitality standards and creating a positive first impression for every guest. YOUR KEY RESPONSIBILITIES: Greet and welcome guests warmly and professionally upon arrival, creating a positive first impression and setting the tone for their dining experience.Manage guest reservations, waitlists, and seating assignments efficiently to optimize table turnover and minimize wait times.Coordinate closely with the front-of-house team, including servers and kitchen staff, to ensure smooth guest flow and timely seating.Provide accurate and timely communication to guests regarding wait times, special requests, and seating availability.Assist in training new hosts and support ongoing development by sharing best practices and company service standards.Maintain cleanliness and organization of the host station and entrance area to ensure an inviting environment.Monitor guest feedback related to seating and arrival experience and report any issues to management promptly.Adhere strictly to health, safety, and restaurant policies and procedures to provide a safe environment for guests and staff.Support team morale by fostering a collaborative and positive working environment.Complete necessary daily reports and logs accurately and submit to management as required.Assist with other front-of-house duties as assigned to ensure overall operational efficiency.Any other reasonable duties as assigned by the supervisor or manager.We recognize we are in the hospitality industry and that may require us to provide lateral service. We will on occasion call for each individual in the team to, on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service.ADDITIONAL RESPONSIBILITIES:Communicate effectively, both verbally and in writing, to provide clear direction to the venue teams.Communicate with team members using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information.Remain calm and alert, especially during emergency situations.Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.
