POSITION SUMMARY Serving as a frontline member of the front-of-house team, the Floor Manager works to ensure positive patron and guest experiences at performances and rental events held at New World Center by serving as an organizational ambassador and providing exceptional customer service.  DUTIES AND RESPONSIBILITIES Assist Director of Guest Services and/or House Manager in the execution of activities needed to provide a positive and safe experience for patrons and guests at New World Symphony performances and New World Center rental events. This will include, but is not limited to: Assist in the preparation of briefings and sign-in sheets for event volunteers Prepare scanners for ticket takers Provide direction for volunteersCommunicate concert and event information to patrons and guests and answer questions  Assist Director of Guest Services and/or House Manager in resolving any patron and guest issues or complaints Assist Director of Guest Services and/or House Manager with any ADA requests or issues  Take the lead for performances/events as assigned Perform other job-related duties as assigned 
