Job Purpose:Under the guidance of the F&B Director, performs all duties and is responsible for coordinating and supervising all aspects of venue operations including Katsuya, Bar Central, In Room Dining, Special Events, and New Concept Restaurant to be named later, while maintaining a profitable operation, high quality products, proper service levels, and adequate staffing. He/she is expected to market ideas to promote business; reduce employee turnover; maintain revenue, payroll, and expense budgets; and meet budgeted productivity while keeping consistently high quality and standards across the board.Duties & Functions:Must love and support their TEAM!Must love and take care of guests!Must say “Yes” and “Thank you” often!Ensure that all operational systems and procedures are effective, efficient and in place for the operation of the venueEnsures that these systems and procedures are consistently applied throughout the venue by each employeeOversees and directs the seamless running of day-to-day operationsSupports the delivery of outstanding customer service while ensuring that all financial and statutory requirements are metIs actively involved in the selection, development/performance and separation of all venue employeesManages/develops all areas of managerial and professional aspectsIn cooperation with Director of Nightlife Operations and/or Vice President of Nightlife and/or General Manager of Nightlife, develops and implements strategy for operational management and development, meeting agreed organizational performance plans within agreed budgets and timeframesManages and controls department expenditures, staying within agreed budgets and being responsible of P/L for venuesCommunicates on a regular basis with Hotel leadership regarding venue performance and operationsEnsures that department and employees are maintaining and attempting to exceed their agreed level of operating performance at all timesEnsures maintenance and cleanliness of outlets with specific focus on departmental SNHD food standards, OSHA, Fire & Life Safety Regulations.Posts all bids, memos and schedules in a timely manner or manages those who do ensuring that they are posted in the above mentioned mannerMaintains employee morale, addressing any and all issues with care and efficiency in coordination with HR policiesAny other reasonable duties as assigned by the F&B Director or Executive TeamWe recognize we are in the hospitality industry and that may require us to provide lateral service.  We will on occasion call for each individual in a team to do whatever is necessary to provide exceptional guests experience which may differ from traditional General Manger duties and work expectationsADDITIONAL RESPONSIBILITIES Communicate effectively and efficiently, both verbally and in writing, to provide clear direction to the venue teams, co-workers, and colleaguesCommunicate with employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information in a timely mannerRemain calm and alert, especially during emergency situations and/or heavy restaurant activity, serving as a role model for team and other employees. Interact with other department personnel and venue staff regularlyMake decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situationsTo be aware of and ensure constant compliance with all necessary operational policies including:Health and SafetyFood HygieneMaintenanceEmergency ProceduresLiquor LicensingSUPPORTIVE FUNCTIONSIn addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.Attend mandatory meetings including divisional meetings, staff meetings, etc.Participate in community events and ensure corporate social responsibility goals of Ennismore are metUtilize traditional software programs such as Microsoft Office (Word, Excel, Outlook, and PowerPoint), Micros, ADP, Open Table and any departmental specific systems used.Keep work area clean and organizedEnsure confidential documents are kept in a secured area.When disposing confidential documents that contain any personally identifiable information, they must be shredded or pulverizedComplete other duties as assigned by the F&B Director or Executive teamDemonstrate positive leadership characteristics, which inspire Team Members to meet and exceed standards.Ensure compliance with Ennismore’s policies and procedures.OTHER DUTIESAssimilate into Ennismore’s culture through understanding, supporting and participating in all Ennismore elements. Demonstrate working knowledge of the service standards.Regular attendance in conformance with the standards, which may be established by Ennismore from time to time, is essential to the successful performance of this position.Managers and/or Department heads will be required to work varying schedules, hours, and days to reflect the business needs of the property.SAFETY REQUIREMENTSPersonal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The restaurant will provide the required PPE. Team members will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager.Requires ability to lift large and heavy packages and boxes and to the ability to load and unload small and large boxes as needed. Must have ability to safely lift minimum of 50 lbs. without assistance and to push and pull up to 150 lbs. with appropriate equipment.GROOMING/UNIFORMSAll employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process.OTHERAdditional language ability preferred.
