Role OverviewWe are seeking a Director of Operations with a strong background in the legal industry, specifically within personal injury law firms. This role will oversee our Senior Production, Medical Management, and Reductions departments, driving performance through a data-driven approach, improving operational efficiency, and leading teams with a strong focus on KPI-based execution.Key ResponsibilitiesOperational LeadershipOversee daily operations across Senior Production, Medical Management, and ReductionsLead, coach, and hold managers accountable to performance standardsEnsure alignment with firm goals, service standards, and operational expectationsPerformance & KPI ManagementAnalyze performance metrics to identify trends, gaps, and opportunitiesDrive KPI-based performance across teams through coaching and accountabilityImplement structured action plans to improve productivity and outcomesProcess OptimizationIdentify workflow inefficiencies and execute data-driven improvementsEstablish real-time visibility into performance and outputProactively address operational issues before they impact resultsCross-Functional ExecutionPartner with leadership and department heads to align prioritiesLead initiatives that improve efficiency, customer experience, and overall performanceExecution & ResultsOperate as a hands-on leader, driving execution and solving operational challengesDeliver measurable improvements in performance, efficiency, and results
