The Case Manager Lead is an important leadership role that supports team performance, case outcomes, and operational consistency within the firm’s personal injury practice. This position oversees a team of case managers and plays a key role in guiding productivity, maintaining high standards of client service, and contributing to the continued growth and scalability of the department.While the role is performance-focused, it is equally centered on collaboration, coaching, and continuous improvement to ensure both team success and positive client outcomes.Key ResponsibilitiesLead, manage, and develop a high-performing team of senior case managersSupport monthly settlement performance and contribute to achieving departmental KPIs and targetsConduct regular one-on-one meetings, coaching sessions, and performance evaluations to support team growthMonitor pipeline activity, case progression, projections, and outcomes to ensure steady progressPromote accountability to productivity, quality, and client service standards in a supportive and structured wayOversee the full lifecycle of case management, including client communication, negotiations, documentation, and settlementsAddress escalated client matters with professionalism and ensure timely resolutionReview performance data and provide insights to help identify trends and opportunities for improvementHelp maintain quality control standards through audits and process oversightIdentify operational gaps and collaborate on workflow improvements and efficienciesSupport the development of internal talent and contribute to building future leadership within the teamParticipate in hiring, onboarding, and training of new team membersEnsure adherence to firm policies, legal standards, and internal proceduresWork EnvironmentFull-time, on-site position based in Miami Lakes, FLFast-paced environment with clear goals and performance expectationsCollaborative team setting focused on results, continuous improvement, and client outcomesRequires the ability to manage multiple priorities and adapt to evolving business needsOccasional weekend availability may be needed based on business or training requirementsBenefitsCompetitive salary ($85,000 – $125,000 annually) plus bonus opportunitiesPerformance-oriented environment with opportunities for advancementOngoing professional development and leadership growthCollaborative, team-focused culture with meaningful impactOpportunity to contribute to a growing, nationally expanding law firmApplication ProcessApplications are open to qualified candidates with relevant legal experience.This role is ideal for experienced case management leaders who are looking to make a meaningful impact within a personal injury firm focused on client service, operational consistency, and strong case outcomes.
