Opportunity at a Glance
We are looking for a highly skilled Senior Training & Development Specialist with extensive experience in training teams on advanced prospect engagement techniques to drive revenue and create value. The ideal candidate will possess a deep understanding of various prospecting models, including consultative approaches, and demonstrate expertise in pipeline management. This role is crucial in developing and delivering impactful training programs that equip enrollment staff with the skills needed to effectively manage pipelines, leverage data-driven insights, and enhance product knowledge. 
 
As a Senior Training & Development Specialist, you will collaborate with cross-functional teams to identify training needs and design targeted learning solutions that improve prospect engagement and conversion rates. Your role will involve creating and facilitating dynamic training sessions, evaluating the effectiveness of training initiatives, and continuously refining content to align with business goals. Your contributions will play a key role in empowering staff to optimize their engagement strategies, thereby supporting the organization’s growth and value creation. 
ResponsibilitiesData-Driven Training: Analyze enrollment team performance data and call recordings to identify skill gaps and training needs. Develop and refine training programs based on these insights, ensuring alignment with white-glove service standards. Measure the impact of training initiatives on key enrollment metrics and adjust facilitation methods accordingly.Training Delivery & Facilitation: Deliver training using a variety of instructional techniques and formats (e.g., workshops, role-playing, simulations) to engage different learning styles and ensure effective knowledge transfer. Train enrollment teams on the critical importance of accurate and detailed notetaking within CRM systems to improve data quality and enhance pipeline visibility. Utilize in-depth knowledge of pipeline management to teach teams how to leverage data to track and manage student progress, optimizing each stage for better outcomes. Provide product knowledge training that empowers staff to communicate value propositions effectively, enhancing their ability to guide prospective students. Focus training strategy on nuanced relationship building and consultative approaches. Enrollment-Focused Content Development: Design engaging, high-impact training materials that focus on consultative enrollment strategies and relationship-building techniques. Utilize e-learning authoring tools to build interactive modules that showcase effective enrollment techniques in action. Incorporate engaging visuals, simulations, and assessments to reinforce learning and skill development. Working with the Training, Development & Content team, review and inform on content that supports the development of key skills like effective communication, needs assessment, and guiding prospective students through the decision-making process. Develop comprehensive onboarding programs for new hires and continuous learning opportunities for experienced staff, ensuring a consistent and scalable approach to training. Collaboration and Partnership: Work closely with the Quality Assurance & Insights team to identify areas for improvement and develop targeted training solutions. Partner with enrollment leadership and subject matter experts to ensure training content aligns with best practices and organizational goals. Collaborate with IT and system owners to coordinate training requirements and ensure content reflects system updates and upgrades. Continuous Improvement and Innovation: Stay updated on the latest enrollment strategies, pipeline management techniques, and training methodologies through continuous professional development. Incorporate new insights and trends into training programs, demonstrating a commitment to continuous learning and improvement. Participate in new system implementation support centers, providing training guidance and expertise. The Sr. Training & Development Specialist will listen to and analyze call recordings to identify training needs, develop targeted content, collaborate with stakeholders to ensure alignment with business goals, and continuously assess training effectiveness through data-driven evaluation.  
