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Description If you're looking for work as a Customer Service Representative, this position via Robert Half in the Manufacturing field, situated in a dynamic, rapidly-changing call center, might be for you! Articulate, highly-skilled Customer Service Representatives will be interested in this position if they love building solid customer relationships. If you're looking for work in Ocala, Florida and can work a short-term contract / temporary to hire position, this could be the Customer Service Representative opportunity for you!Your responsibilities in this role
Be a part of business development by by actively cross-selling and referring customers
Provide accurate, friendly customer service in a timely fashion
Field and send out send written business correspondence
Organize and route incoming telephone calls Requirements - Excellent written, verbal and social communication skills highly desired
Excellent customer service and office administrative skills
Comprehensive knowledge of customer service
Strong familiarity with High Volume Call Center
Knowledge of Microsoft Office Suites
2+ years' experience of demonstrated performance in a goal-driven & customer-focused environment preferred
Supportive, positive attitude with a professional demeanour applied to all tasks
Strong computer skills including customer database systems
Solid understanding of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
Demonstrated experience performing extensive research to resolve complex customer inquiries
Comfort and confidence when interacting with internal and external partners and clients/customers
Proficiency with Microsoft Office applications
Ability to recognize, evaluate, and resolve problems effectively
We are looking for a service 'champion' who knows how to go the extra mile for individual customers and strives to deliver personalized, quality service in every interaction. If this aligns with your experience or career goals, don't hesitate to contact us today Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .
