Vacancy expired!
Our partner company is currently seeking a Desktop Support Analyst to join the team. The primary responsibility of the Desktop Support Analyst is to serve as the point of contact for client support issues over the phone. Documentation of the troubleshooting steps taken and ensuring ticket closure are essential parts of the role.
Responsibilities:
- Managing a ticket queue and handling incoming calls
- Collaborating with the Desktop Support team to provide optimal solutions for client tickets
- Embracing a team-oriented approach and fostering a collaborative work environment
Certifications required (if you're unemployed you may qualify for a free job training/certification prep course):
- CompTIA A+
= CompTIA Network+
- ITIL Foundation (preferred not mandatory)
Minimum of 2 years of customer service /support experience in desktop support or a related role
We are looking for a candidate who is customer-focused, detail-oriented, and possesses excellent communication and interpersonal skills. The ideal candidate should have a keen interest in technology and a strong desire for continuous learning and professional development.
If you are interested in this opportunity, please submit your resume outlining your qualifications and experience. We are excited to hear from you.
Principals only. Recruiters, please don't contact this job poster.
