This is a remote position after 1 week of training.Westgate Resorts is seeking an Account Services Rep I who will be responsible for all activity on accounts to maintain the best possible portfolio performance and customer service. With our flexible work-from-home schedule, it is possible to have work-life balance and supportive leadership directly available to you!Our compensation package includes an hourly rate of $16.50/hour. Our generous Incentive structure is based on goal performance and has earning potential of up to $500-$700 a month. We also offer shift differential pay, which is 15% Monday-Thursday after 5:00 PM, and 20% on Saturdays. To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.As a Collections Agent Bilingual you will:Handle inbound/outbound telephone calls with owners to collect all past due payments and down payments, while providing stellar customer serviceIdentify accounts that need additional research or skip tracing to be contacted and take necessary action to ensure the account is contacted promptlyProvide accurate information to owners regarding their accounts during every communicationProblem solve and swiftly resolve owner inquiries, as neededFollow training and quality models to ensure proper Account Services methods are used and quality customer service is provided during difficult callsTraining Schedule: All Paid Training!Week 1, Fully On-Site:                                    Monday - Friday 8:00 AM - 5:00 PM
Week 2, Fully Remote:                                    Monday - Friday 8:00 AM - 5:00 PMCall Center Hours of OperationMonday - Thursday 08:00 AM - 9:00 PM 
Friday - Saturday 8:00 AM - 5:00 PM 
