The Name Change Administrator supports the operations and initiatives of the Name Change Department. This role requires proven experience with Microsoft Word and Excel, along with strong analytical, problem-solving, research, and time management skills.Essential Duties and ResponsibilitiesInput, update, and correct owner information in the owner database (Account Inquiry).Receive and image incoming customer correspondence, including email.Prepare and process outgoing documents to owners.Review and process Customer Service Requests (CSD) according to departmental policies and procedures.Interact daily with in-house Customer Service departments and external vendors (e.g., title companies, attorney offices).Retrieve voicemails and return phone calls.Perform other duties as assigned.
