Join Westgate Resorts, Where Exceptional Service Meets Incredible Career Growth!This role offers paid training, performance incentives, and long-term career growth with one of the nation’s largest hospitality companies.Earn $18.00/Hour During Training (Includes Base Pay + Weekly Bonus) (Performance Based) Access your earned income instantly and manage your money with free financial wellness tools through DailyPay.Training Duration: 6 Weeks (4 Weeks Training + 2 Weeks Nesting)Training Schedule: Monday–Friday, 9:00 AM – 5:30 PM (Onsite in Ocoee, FL)Work From Home Opportunity: Eligible After 90 Days (Hybrid Schedule May Apply Based on Distance) Work schedule from home is 11:30am - 8pm; Weekends required; 2 days off during the weekAfter training, this role starts at $16/hr or $16.50/hr for bilingual Spanish-speaking agents, with additional shift differentials with an additional 10% evening differential and 15% weekend differentialAs an Owner Reservations Specialist, you’ll support Westgate Resort owners by handling reservations and account inquiries, educating owners on their timeshare usage rights, and delivering a 5-star experience on every call, while driving revenue through reservation bookings, upselling, and meeting performance metrics. What You’ll Do:Answer and manage inbound and outbound calls from Westgate Resort ownersAssist owners with booking, modifying, and canceling reservationsEducate owners on timeshare usage rights and account statusProcess external exchange requests through a third-party partnerPromote, offer and explain Vacation Guard Travel Protection benefitsIdentify upselling opportunities and recommend products or services that enhance the owner's vacation experienceMaintain accurate documentation and meet quality/performance expectationsUse multiple systems and tools to support owners, including:MR, Owner Console, Loyalty Console, Alvaria Dialer, Microsoft Teams, SharePointPerformance Expectations:Call volume expectations:30–35 calls per day average40–50 calls per day during peak periodsMeet monthly reservation booking goalsAchieve established quality, productivity, and customer satisfaction metrics
