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A Room Attendant is responsible for the overall cleanliness of assigned rooms/suites. Reports maintenance deficiencies in order to maintain rooms/suites in compliance with standards.
Duties and Responsibilities
Specifically, you would be responsible for performing the following tasks to the highest standards:
Clean rooms/suites, as assigned, which includes: making beds, cleaning bathrooms, dusting, vacuuming and washing windows/tracks. Reports rooms as clean and available.
Reports maintenance deficiencies in order to maintain room in compliance with hotel standards.
Strip dirty linens/towels and remove used amenities from room/suite.
Check the maid cart for supplies, stock as needed.
Greet guests immediately with friendly/sincere acknowledgment.
Replenish linen and guest amenities.
Clean balconies, if applicable.
Respond to special requests by guests (such as providing extra amenities or service time requests).
Any other tasks assigned by your supervisor.
Requirements/Qualifications
Some housekeeping or janitorial/cleaning experience preferred
Open availability to work varying days and shifts, including weekends and holidays
High School Diploma or equivalent preferred
All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process.
SPECIFIC JOB KNOWLEDGE, SKILL, AND ABILITY
The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
Ability to arrive at work on time and when scheduled.
Physically able to move large objects such as carts, large bags of linen, ironing board.
Physically able to operate cleaning equipment such as vacuum cleaners, brooms, spray bottles
Ability to read and recognize room/suite numbers.
Ability to communicate effectively with guests and team members verbally or in written form.
Ability to learn, follow and enforce standards for cleanliness as they apply to all aspects of the suite.
Ability to follow all safety procedures/standards and able to recognize and act in emergency situations.
What are we looking for?
Specifically, we look for demonstration of these Values:
Hospitality- We're passionate about delivering exceptional guest experiences.
Integrity- We do the right thing, all the time.
Leadership- We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now- We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
Quality Customer Focus
AdaptabilityDependability
Productivity
Hampton by Hilton™
“One unstoppable brand with irresistible personality.” That’s Hamptonality, and it’s who we are. At Hampton by Hilton®, our mission is to satisfy every guest, every time. We made satisfaction a promise from the start with our unconditional, 100% Hampton Guarantee™ - the strongest satisfaction guarantee in the industry.
With over 2,000 hotels around the world, Hampton by Hilton Team Members are part of one big, happy family — and that’s how we treat our guests, too. Our friendly, authentic, caring and thoughtful brand of service is called Hamptonality, and it’s more than a word: It’s who we are. Hamptonality is the way we connect with our guests and each other. It’s the spring in our step and the sparkle in our eyes. Guests at Hampton Inn, Hampton Inn & Suites and Hampton by Hilton get a lot more than our signature Hampton® amenities – like a free, hot breakfast, and free Wi-Fi in all of our guest rooms and in the lobby. Here at Hampton®, we know “it’s our staff, not our stuff” that sets us apart. Our Team Members provide award-winning Hamptonality at a great price for every guest, every time.
