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Job Title: Payroll/HR Administrator
Location: Lake Mary, FL
Type of Position: 6+ month rolling contract with good potential to go permanent
NOTE: *The client requires candidates to work on a W2 basis*
Job Description:
⢠Work collaboratively in a team environment as part of the Employee Payroll Support (EPS) Team.
⢠Respond to payroll inquiries via inbound phone calls and emails and handle employee escalations. This position will interact on a regular basis with employees of all lines of business, HR, Time and Attendance teams and external Vendor Absence Administration personnel.
⢠Position performs a variety of activities in support of the functional processes, programs and/or services.
Primary Responsibility â Payroll Administrator
⢠Answer incoming calls regarding direct deposit, salary changes, special pay, short term disability, and general payroll time reporting inquiries
⢠Responsible for maintaining a high level of professionalism with employees and working to establish a positive rapport with every interaction
⢠Cooperatively interact with peers in HR, Benefits, and Benefit Vendors to resolve employee questions/issues
⢠Accurately update employee call details in the employee payroll support case database
⢠Collaborate with leadership team to stay updated on payroll knowledge and stay informed of any changes in policies/procedures
⢠Impact the bottom line by problem solving and providing first call resolution
⢠Respond timely and accurately to payroll related email inquires
⢠Manage workflow to ensure all payroll inquiry cases are completed accurately and timely follow up is provided to employee
⢠Interact within the Payroll Operations Support and Control teams to discuss change enhancements to existing system processes.
⢠Supports internal and external audit compliance.
⢠Other administrative duties, as required
Skills Required
⢠An Associates Degree/Bachelors Degree
⢠One or more years of experience in HRMS/Payroll Processing/Timekeeping system applications.
⢠One or more years of Customer Service experience.
***As a contract employee of Apex Systems, you are eligible for Health, Dental, Vision and Life Insurance; Shorter Term Disability; Hospitalization Coverage; Direct Deposit; Weekly Pay Periods; Training and Development Programs; Corporate Discounts / Perks and our Referral Program.
