Job Title: Customer Operations Specialist IILocation: OrlandoWork Hours: Training 9am-5pm (first 90 days), 11am-8pm after trainingPay: $18/hrPosition SummaryThe Customer Operations Specialist IIprovide customer service via phone, chat, email, and text, aiming to deliver superior solutions and maintain a positive customer experience. Responsibilities include administrative support, handling customer inquiries, processing orders, and assisting with various projects to enhance departmental success.Key ResponsibilitiesCustomer Interaction:Handle incoming customer communications to address orders, inquiries, complaints, and issues.Process order forms and payments, escalate issues as necessary, and conduct follow-up calls.Administrative Support:Assist in achieving departmental goals, supporting team members, and maintaining positive relationships.Process incoming correspondence, applications, and special accounts in compliance with organizational procedures.Operational Support:Maintain database systems, fulfill data maintenance requests, and assist in system enhancements.Recommend improvements to streamline workflows and update procedures as necessary.Special Projects:Coordinate sponsored review sessions, exam workshops, and support apprenticeship and scholarship programs.Provide customer support for E-Learning offerings, assist with customer documentation creation, and manage day-to-day system administration.RequirementsEducation: High school diploma or equivalent.Experience: 2-5 years of customer service experience required.Skills & Abilities: Strong attention to detail, ability to multitask, excellent written and verbal communication skills, proficiency in Microsoft Office, and adherence to schedules and confidentiality.Additional Skills: Desired traits include enthusiasm, collaborative work style, flexibility, creativity, focus on excellence, and integrity.Certifications: Six Sigma certification (Other) preferred.Skills/Knowledge RequirementsSoftware Proficiency: Advanced in Microsoft Word and Excel, intermediate in PowerPoint and Outlook.Industry Knowledge: Fundamental understanding of the restaurant industry.Soft Skills: Strong in reading, editing, analytical/critical thinking, teamwork, independence, time management, and problem-solving.Career AdvancementPromotion to Customer Operations Specialist II requires satisfactory attendance, performance, completion of training, and passing a proficiency test.Environment and ConditionsWork primarily within a cubicle environment with standard office background noise.Moderate flexibility in work hours to accommodate business needs.No travel required.ConclusionThe Customer Operations Specialist II roleinvolves extensive customer interaction, administrative support, and operational responsibilities. It requires strong organizational skills, attention to detail, and the ability to thrive in a fast-paced environment while maintaining a positive customer-centric approach.
