The Associate Producer in API Integrations will build and maintain EBG’s offers with respect to agreement details, cost, and sales price for ticket products, event products, and touring products in the EBG backend database and various other internal systems.In this role, you will develop a strong understanding of how our API integrations connect and share information, directly supporting our ability to present and sell products accurately across our sites, ensuring tickets reflect current pricing, dates, and event details. You will collaborate with internal teams and external partners to gather and load information, resolve technical issues, and ensure seamless product performance across EBG’s platforms. Additionally, you will identify anomalies, failures, or irregularities in API activity and verify the health of order processing across all active API partners to support consistent, reliable operations.Duties and Responsibilities:Partner with internal teams and external partners to investigate, troubleshoot, and resolve API-related errors, ensuring reliable and expected product functionality.Collaborate with internal partners to ensure website efficiencies, troubleshoot purchase paths and product offerings, to create an overall best guest experience.Identify partner-specific trends, system issues, outages, or maintenance events, and escalate emerging risks before they escalate into larger incidents.Maintain consistent, organized documentation of issues, actions, and follow-ups across internal workflow systems.Validate failed bookings and cancellations to ensure proper notifications are generated, documented in tracking tools, and successfully rebooked or escalated with clear instructions.Support the management of admin functionality as needed.Coordinate with internal teams to launch offers and execute campaigns.Perform additional duties as assigned.#LI-Hybrid
