The Body Shop Service Writer is responsible for accurately assessing vehicle damage, preparing repair estimates, coordinating with insurance companies, and delivering exceptional customer service throughout the repair process. This role serves as the primary liaison between customers, insurance partners, and the collision repair team to ensure timely, high-quality repairs and customer satisfaction.Responsibilities:Inspect damaged vehicles and prepare detailed, accurate repair estimates using approved estimating systems.Communicate repair recommendations, timelines, and costs to customers and insurance representatives.Coordinate repair orders with technicians to ensure proper parts, labor, and materials are identified and documented.Monitor repair progress and provide customers with regular status updates.Negotiate and supplement estimates with insurance carriers as needed.Maintain complete and accurate repair documentation in accordance with company and industry standards.Support departmental goals related to productivity, profitability, quality, and customer satisfaction.
