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Do you have a passion to protect kids? If so, we would love to talk to you! National Center for Safety Initiatives, LLC (NCSI), a SportsEngine company, part of NBC SportsNext, is seeking a full time Client Services Specialist. NCSI is an exciting, growing company with the overarching mission of eradicating harm in organizations and communities by providing background screening and risk management tools. Our target client base is sport organizations who serve youth and other vulnerable populations. We are looking for people who are detail-oriented, reliable and who share our passion to protect. 
 
This position requires working knowledge of all processing systems to effectively manage client and registrant inquiries and concerns in a timely, professional, and satisfactory manner. The position requires a keen attention to detail and working knowledge of platforms that support the collection of registrant information as well as various client support platforms and applications. 
 Job Duties Respond to inbound customer inquiries, issues and requests via email and phone with consistent, timely and accurate information.Responsible for amending processing instructions or system settings as required or requested by Clients.Assist Finance Team monthly to ensure proper billing for and collection of fees associated with background checks.Follow through with addressing and/or escalating technical platform issues brought to our attention from clients or applicants.Perform other related customer service duties as required and assigned by department lead or manager.Hybrid: This position has been designated as hybrid, generally contributing from the office a minimum of three days per week. 
