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You will be trained on our claims fulfillment process, and eventually on a more specialized, technical support or supervisory team. All incoming specialists will be trained into one of our Claims Queues: filing claims on mobile devices, laptops, and other consumer electronic items. As part of on-boarding, we offer full training on diagnosing technical issues and filing claims over the phone.This role is remote.What You'll Be Doing:Assist customers with the claim filing process, including approving and denying claimsFind and deliver solutions to common problems with consumer electronics, including creative problem solving as part of the claim-filing processEnter and maintain detailed and accurate customer notes via the Salesforce Customer Relationship Management toolProbing and performing repair diagnostics – on mobile devices, electronics, and other gadgets over the phoneBe a part of creating and piloting new programs, including detailed recording of process documentsComplete an in-depth six week training program. Specialist New Hire Training is Monday - Friday 9 a.m. - 6 p.m for six weeks.  Following the successful completion of the training program, specialists will be assigned a permanent shift.  Shifts have the possibility of working nights and/or weekends.
