The Customer Liaison is responsible for assisting customers and providing an exceptional brand experience. This position serves customers while striving to complete appointment scheduling in an efficient and detailed manner through phone, email, or showroom visit.Job Highlights:We're located on 7600 Dr. Phillips Blvd. Orlando, FL 32819The schedule for this position is Sunday 10a-4pm. The pay for this position is $25/hr.What We Offer:California Closets has both company-owned and franchise locations. This location is company-owned, therefore earns the following benefits:Grow your career with us – many promotional opportunities availableGenerous company discountsReferral bonuses Franchises are independently owned and operated and may offer different benefits.Duties and Responsibilities:Completes appointment scheduling in an efficient and detailed manner for our Design Consultants, using the Customer Relationship Manager (CRM).Answers incoming phone calls & emails to either the local scheduling office or local showrooms and address client needs.Directs client issues, concerns, and/or complaints to management team while working in conjunction with designers and the management team to bring them to a resolution, as needed.When in a showroom, serves as first contact to greet all clients who visit our showroom, including assisting the clients with signing our guestbook and offering refreshments as necessary.Maintains the showroom at the direction of their leader in accordance with the maintenance and cleanliness checklist. This includes opening and closing of the Showroom duties.May provide customer communication support as it relates to installations, confirmations, and return visits.Works in conjunction with the activities of the Centralized Scheduling team and communicates daily with the team regarding issues with accuracy of consultations being scheduled.
