Job Description:
We are seeking a dedicated and reliable Customer Service Representative to join our team at Nexmos Design in Orlando, FL. As a Customer Service Representative, you will play a crucial role in enhancing customer satisfaction by providing timely assistance, answering inquiries, and resolving issues in a professional and efficient manner. You will be the front line of our communication with clients and will work to ensure each interaction is positive and solutions-focused.Responsibilities:Respond to customer inquiries through phone, email, and other communication channels.Provide information about products and services to help customers make informed decisions.Resolve customer complaints and issues with a focus on providing effective solutions.Manage and process customer orders, ensuring accuracy and efficiency.Maintain detailed records of customer interactions, feedback, and issues.Collaborate with internal teams to ensure customer needs are met and any issues are addressed.Continuously improve customer service skills and knowledge of our products.
