Travel Required: 50% market based travel FL, NC, SC - Must reside in one of these markets or be open to relocationThe Director of Implementation & Training is a key leader on the Practice Integration team. This role oversees a team that is responsible for driving Privia’s process in launching top doctors into our high performance network. The Director of Implementation & Training leads a team of Implementation and Training team members across multiple markets within a defined region who serve as the primary point of contact, project manager, and subject matter expert during the launch of providers into our medical group. Primary Job Duties: Serve as a regional lead for markets, and any other future markets by managing a team of Implementation/Training resources who are responsible for partnering with and launching doctors into the medical groupBe a subject matter expert on Privia’s processes and technology platforms (includes our AthenaHealth EHR and Practice Management platform)Serve as the escalation point for issues originating from the team and/or care centers the assigned team is responsible for launchingProvide regular status updates to Privia National and Market leadership via regular operating meetings and one-off communicationsServe as a liaison between Market Leadership and National Practice Integration team to ensure resourcing needs are met to meet the Implemented Providers budget for each market in the portfolioEvaluate processes, gather feedback, and identify/lead improvement projects that enhance the quality of implementation and better support Privia’s overall strategic visionStandardize processes that align with national teams, while accounting for market specific nuances within their respective regionEngage in and/or lead strategic projects or long term initiatives that span their respective region, market, and/or national Ensure proper coordination is occurring between the implementation team members and other Privia functions, including Finance, IT, Billing, and CredentialingManage a master project plan template and ensure the team is following appropriate processParticipate in the creation of and manage to the yearly budget for the Implementation team in their respective market(s)Willingness to travel to and take on oversight of new markets as a Regional Lead as Privia expands nationallyProvide resource management, engage with business development and other practice operations team to ensure implementation team can provide adequate support to the care centers being launching and post liveProvide coaching to junior team members through regular feedback loops and 1:1s
