ServiceNow is seeking a Director of Engineering to lead the development of our next-generation Observability applications, supporting global cloud services organization. In this highly technical and strategic leadership role, you will shape the vision and execution of observability for cloud-native systems at scale, enabling proactive insight, faster incident resolution, and enhanced customer experience.You’ll lead a high-impact engineering organization responsible for delivering cohesive, intelligent observability solutions - including metrics, logs, traces, events - through self-serving & intuitive user experiences.What you get to do in this role:Define and execute the Observability vision, strategy, and roadmap, aligned with organizational reliability and performance goals.Lead, scale, and mentor a high-performing, cross-functional engineering team (including managers, engineers, and tech leads) & drive AI-first development.Design, deliver, and operate both open source and 3rd party observability products to monitor health & availability across infrastructure, applications, and services.Implement AI/ML-powered observability for anomaly detection, predictive alerting, noise reduction, and root cause analysis.Develop self-service frameworks that empower developers & customers to onboard services with best-in-class, AI-powered observability.Partner with SRE, Engineering and Product teams to improve reliability, self-healing, and auto-remediation using observability insights.Foster a culture of engineering excellence, including strong practices around code quality, testing, CI/CD & operational rigorFoster innovation and experimentation with emerging technologies (e.g. AI Ops, Agentic workflows, LLMs, eBPF, etc.).Define operational excellence KPIs, conduct postmortems, and continuously evolve the observability and performance review culture.
