Wondering what’s within Beckman Coulter Diagnostics? Take a closer look. At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges. The Field Service Manager for Beckman Coulter Diagnostics is responsible for directing and leading the field service organization for the South Florida territories of the company’s commercial operations. You will also be responsible for all field service resources and service delivery within the defined area including: installations and implementations, preventative maintenance, all break/fix service activity, and all proactive post sale service activity. This position will have responsibility for the P&L of the Service business with direct revenue in excess of $10M, and costs in excess of $5M.This position is part of Field Technical Service organization located in North America covering the South Florida territories (Tampa or Miami). At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time. You will be a part of the NACO (North America Commercial Organization) Field Services team and report to the Service Area Director – East region. If you thrive in a fast-paced role and want to work to build a world-class Field Service organization—read on. In this role, you will have the opportunity to:
Regularly visit clients and customers to maintain customer network and develop new relationships for new opportunities in partnering with sales team
Lead a team of Field Service Engineers, and Field Service Supervisor, be responsible for their training and professional development; establish goals and objectives; lead the recruitment process to bring the right candidates to your team
Drive P&L and operational performance around safety, compliance, revenue growth, customer satisfaction, first time fix rate, employee satisfaction, and expense lines
Work closely with coordination team to facilitate daily activities such as preventative maintenances (PM), modifications (MOD) and balancing daily service-call workload
Manage and resolve high-pressure customer issues, including product performance issues and technical escalations
Deliver impact at the NACO level, by leading projects, applying DBS (Danaher Business System) to map improvement plans, drive sustainable and continuous improvements
The successful candidate will possess:
Working knowledge of Field Customer Support, Service Contracting, and all its related sub fields
Knowledge of customer relationships and customer satisfaction methodologies
The essential requirements of the job include:
Bachelor’s degree with over 9 years of experience in field service or customer support -OR- a Master’s degree with over 7 years of relevant experience
3+ years’ experience in people management of direct reports
Travel, Motor Vehicle Record & Physical/Environment Requirements:
Ability to travel up to 50% within the region
Must have a valid driver’s license with an acceptable driving record.
Ability to lift, move, or carry equipment up to 50 lbs.
It would be a plus if you also possess previous experience in:
Previous 5+ years’ experience managing people.
Knowledge of the medical diagnostic industry - specifically its trends, pitfalls and challenges
Knowledge of diagnostic analyzers – specifications and performance standards and U.S. healthcare legislation
At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide. Residency in Florida requiredAt Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what’s next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit www.danaher.com.Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.The EEO posters are available here (https://www.dol.gov/agencies/ofccp/posters) .We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@danaher.com to request accommodation.
