Job Title: Pharmacy Technician - Call CenterJob DescriptionThis is a front-end Call-center Pharmacy Technician role. You will handle a high volume of inbound and outbound calls. Responsibilities include managing prescriptions from intake to fulfillment, resolving issues manually, clarifying prescriptions, and handling transfers from other retail stores. Expect to manage 50-100 calls per shift. You will work across three components/queues: Welcome Calls, Inbound phone calls, and Offline tasks (intake, data entry, insurance coverage). Initially, you will handle welcome calls and progress to inbound calls and offline work. Comfort with making calls is essential. Note that an escalation team handles escalation calls.Hard Skills
Registered Pharmacy Technician
Customer Service
Computer skills
Soft Skills
Adaptability
Effective Communication
Collaboration
Job TypeThis is a Contract-to-Hire position with a duration of 6 Month(s).Work SiteThis is a fully on-site position in Orlando, Florida.Work EnvironmentProfessional quiet Call-Center environment with an open floor plan, small/shared cubicles, and a large lunchroom. Shifts are Monday-Friday, 8am-5pm or 9am-6pm. Training lasts 2-3 weeks, during which attendance is mandatory. One-hour lunch breaks are provided. No weekend shifts. Overtime is not expected.About Actalent Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.Diversity, Equity & Inclusion At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
Hiring diverse talent
Maintaining an inclusive environment through persistent self-reflection
Building a culture of care, engagement, and recognition with clear outcomes
Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com (%20actalentaccommodation@actalentservices.com) for other accommodation options.
