INTERVIEWING CLERK - 60020966 Date: May 31, 2024 Location: ORLANDO, FL, US, 32801 The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website (http://www.dms.myflorida.com/workforceoperations/humanresourcemanagement/forjobapplicants/everify) .Requisition No: 830378 Agency: Children and FamiliesWorking Title: INTERVIEWING CLERK - 60020966Pay Plan: Career ServicePosition Number: 60020966 Salary: agency to update Posting Closing Date: 06/07/2024 Total Compensation Estimator Tool (https://compcalculator.myflorida.com/) THE INCUMBENT WILL REPORT TO THE OFFICE ON A DAILY BASIS. The primary function of this position is to serve as a “Self Sufficiency Representative” in a lobby setting for the ACCESS Business Model. The incumbent will have direct contact with the customers by assisting them with the public assistance benefit process. The position will require standing, physical movement and walking within the workspace for the various job duties. EXAMPLES OF WORK Meets/greets customers and assists customers with the application process (on-line and paper) and navigating through the self-service lobby. Ensures lobby equipment (example: copier, phone, and fax) and forms are operationally available to customers throughout the day. Answers general inquiry questions related to program requirements, application processing, case status, and benefit information. Logs customer into computer based system for data collection and customer service resolution; follows established procedures to escalate complex customer inquiries to ensure resolution. Educates customers on community partners and the benefit/features of my ACCESS Account including account set-up, password resets. Resolves Electronic Benefit Transfer (EBT) ACCESS card issues which includes personal identification number (PIN) unlocks. Assists customers with referrals to other agencies and community resources. Monitors lobby traffic flow and notifies supervisor of any issues. Conducts abbreviated interviews for the purpose of collecting and updating required information on applicants and recipients and their household members for all public assistance programs. Requests all additional information/verification required to establish or continue eligibility for public assistance programs according to Department procedures. Ensures electronic case records are documented thoroughly and properly as required by Department procedures. Takes appropriate corrective action on identified errors through the quality management system, management evaluation reviews, and quality control reviews. DESCRIPTION The pay is $15.75 per hour. NON-NEGOTIABLE Bilingual Spanish or Creole is preferred. This position will be working in Orlando (Orange County) . The work hours are Monday thru Friday, 8:00 am – 5:00 pm. This is work working in a DCF Access Lobby setting OR interviewing and/or determining eligibility of persons applying to receive assistance from government programs and agency resources, such as public health and social services programs. EXAMPLES OF WORK Conducts abbreviated interviews for the purpose of collecting and updating required information on applicants and recipients and their household members for all public assistance programs. Selects and refers eligible applicants to public assistance or public housing agencies. Requests all additional information/verification required to establish or continue eligibility for public assistance programs according to Department procedures. Ensures electronic case records are documented thoroughly and properly as required by Department procedures. Takes appropriate corrective action on identified errors through the quality management system, management evaluation reviews, and quality control reviews. Prepares and assists applicants in completion of routine intake and personnel forms. Explains eligibility requirements, form completion requirements, community resources for financial assistance, and/or provides program benefits. Interprets and explains rules and regulations governing eligibility and applicant's legal rights and obligations and use of program benefits. JOB CHARACTERISTICS Analyzing Data or Information Identifying underlying principles, reasons, or facts by breaking down information or data into separate parts. Assisting and Caring for Others Providing assistance or personal care to others Documenting/Recording Information Entering, transcribing, recording, storing, or maintaining information in either written form or by electronic/magnetic recording. Processing Information Compiling, coding, categorizing, calculating, tabulating, auditing, verifying, or processing information or data. Getting Information Needed to do the Jo Observing, receiving, and otherwise obtaining information from all relevant sources. Communicating With Persons Outside of the Organization, Communicating with persons outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged face-to-face, in writing, or via telephone/electronic transfer. Interpreting Meaning of Information to Others Translating or explaining what information means and how it can be understood or used to support responses or feedback to others. Making Decisions and Solving Problems Combining, evaluating, and reasoning with information and data to make decisions and solve problems. These processes involve making decisions about the relative importance of information and choosing the best solution. Monitoring and Controlling Resources Monitoring and controlling resources and overseeing the spending of money. Judging Qualities of Things, Services, People, Making judgments about or assessing the value, importance, or quality of things or people. KNOWLEDGE, SKILLS, AND ABILITIES Speaking to others to effectively convey information. Judgment and decision making by weighing the relative costs and benefits of a potential action. Actively listening to what other people are saying and asking question as appropriate. Identifying the nature of problems. Understanding written sentences and paragraphs in work related documents. Actively looking for ways to help people. Communicating effectively with others in writing as indicated by the needs of the audience. Finding ways to structure or classify multiple pieces of information. Identifying the things that must be changes to achieve a goal. Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Knowledge of administrative and clerical procedures and systems. Knowledge of computer software including applications. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clickinghere (http://www.dms.myflorida.com/content/download/97612/566545) . All documentation is due by the close of the vacancy announcement. Nearest Major Market:Orlando
