Westgate Resorts is seeking a detail-oriented Marketing Support Specialist in Orlando, Florida to support marketing operations, commission reporting, invoice processing, account reconciliation, vendor coordination, and point-of-sale (POS) administration functions. This full-time position plays a key role in supporting revenue-generating marketing programs, attraction ticket sales operations, and strategic vendor partnerships. The ideal candidate will have experience in administrative support, accounting support, sales operations, or marketing operations and will help ensure the accuracy of financial reporting, commission payments, contract administration, and vendor account management.What You'll Do:Prepare and distribute weekly and bi-weekly sales commission reports for I Love Orlando, Gift Rooms, Attraction Tickets, Welcome Centers, and other ticket-selling channels, ensuring accurate and timely reporting.Analyze sales data, commission calculations, and supporting documentation to ensure reporting accuracy and compliance.Process POS invoices, verify payment documentation, and coordinate invoice submissions according to contractual terms and company procedures.Perform account reconciliations for major theme park and attraction partner accounts, researching variances and resolving discrepancies with internal and external stakeholders.Maintain organized reconciliation records, supporting documentation, and audit-ready files.Research and assist with the resolution of credit card disputes, chargebacks, transaction discrepancies, and payment-related inquiries.Reconcile company credit card transactions and review expenses to ensure compliance with company policies and financial procedures.Coordinate office supply purchasing activities in accordance with procurement guidelines.Assist with POS contract administration, vendor onboarding, agreement execution, product setup, and system updates.Serve as a liaison between internal teams and external vendors to support operational efficiency and issue resolution.Maintain accurate records, reports, databases, invoices, contracts, and reconciliation documentation.Support marketing operations, sales support initiatives, reporting projects, and departmental objectives.Perform other duties as assigned.
