Network Technician II – Service Desk TeamThe Network Technician II is primarily responsible for working on a team at the Red River Service Desk. This position will handle technical support requests directly from customers and escalation from other team members and field engineers. Our technicians are responsible for maintaining user uptime and improving their experiences through effective maintenance, problem identification and resolution activities, as well as growing and developing the organization’s perception with existing customers through exceptional customer service. Candidates must be energetic and focused with a strong motivation to learn new technologies and management and maintenance processes. This position requires dedication, persistence, effective utilization of provided resources and the ability to deliver superior customer service. This position will report to a Team Leader.Essential Duties and Responsibilities:
Handle tickets reported by users
Monitor network equipment such as firewalls, routers, switches, WLAN Controllers, WAPs, and FMCs.
Supporting and troubleshooting Cisco routing and switching equipment as well as ASAs and other components of LAN and WAN networks
Comfortable with troubleshooting and managing multivendor firewalls (ASA, FTD, Meraki, Palo Alto, SonicWALL)
Responsible for maintaining and upgrading network infrastructure
Maintains network performance by performing network monitoring and analysis, and performance tuning; troubleshooting network problems; escalating problems to vendor
Ensure network security by maintaining proper network access control, evaluation; maintaining documentation
Work with monitoring tools to diagnose via logs and investigate failures or errors in network traffic as well as other issues within the NOC
Perform network appliance updates/patching
Evaluate environment for process improvement and make recommendations
Work with monitoring tools to diagnose via logs and investigate failures or errors in the Network environment.
Collaborate and communicate with other team members to provide good service and issue resolution
Escalating problems to vendors
Additional Posting Specific Responsibilities :
The Dedicated Network Technician supports the efforts of the WAN Manager as needed and serves as the primary point of escalation for the remote Service Desk and NOC. Below are common tasks and roles performed by this full-time, dedicated resource.
Assist the WAN manager and the clientadmin in supporting a multi-site enterprise network throughout the client facilities, OPCs, CBOCs, and annexes. This includes all locations throughout Florida, Southern Georgia, and the Caribbean (remote only).
Regular Travel should be expected to service sites through Florida and Southern Georgia
Assist in integration of all infrastructure components to provide a fully functioning VGIA system throughout all client sites across the WAN. Specifically working with the WAN manager and the client admin in upgrading and maintaining hardware such as switches, routers, access points, fiber modules and cabling
Assist the WAN manager who is the admin of all physical server systems and virtual servers related to client WAN administration. This would include authorized administration account creation and tracking, workstation and thin client image tracking, Remote Desktop Services, DNS services, DHCP services, IP schema tracking, network security, antivirus/spyware/malware protection, Virtual Server failover protection, physical server failover protection systems for the purpose of ensuring availability of services 24/7, 365 days a year.
Troubleshoot malfunctions of network hardware/software applications and security systems to resolve operational issues and restore services.
Serve as primary point of escalation for remote Service Desk and NOC. Assist NOC with troubleshooting.
Perform regular system checks including MIST, Prime, RDP, Site Remote, Server Check, ScienceLogic (now Logic Monitor), UTM.
Strong experience with installing troubleshooting layer one networking issues, including racking and stacking gear, connecting to network equipment and establishing initial configurations to get devices online for remote engineers to access.
Strong experience managing and troubleshooting fiber and ethernet connections
Assist with and organize frequent vendor installations of circuits and equipment.
Minimum Experience and Other Required Experience:
At least 3-4 years of Network experience
Experience with supporting and troubleshooting of the below technologies:
Firm understanding of TCP/IP. Core networking fundamentals mastery.
Basic understanding of routing protocols
Basic understanding wireless LAN technologies
Intermediate understanding of Cisco ASA, ISR routers, catalyst/nexus switching, and WLAN
Basic understanding of various WAN connectivity options and design (Metro-E, MPLS, P2P, SDWAN)
Intermediate understanding of IPSEC VPN configurations
Experience with Meraki switching, wireless, and security appliance a plus
Experience with multi-vendor route, switch, wlan-security preferred
Education and Certification:
Bachelor’s degree desired
Required certifications: CCNA (Routing and Switching or Security)
Desired certifications: CCNP
Additionally, an ideal candidate will possess :
Strong consulting and communication skills
Confidence and experience in front of clients
Strong ability to work in a team-based environment
Ability to be a self-starter and possessgood time management skills
Basic Qualifications:
U.S. Citizenship Required
Red River offers a competitive salary, excellent benefits and an exceptional work environment. You can review our benefit offerings here (https://redriver.com/wp-content/uploads/2022/01/Benefits-At-A-Glance-2022.pdf) . If you are ready to join a growing company, please submit your resume and cover letter (optional).EOE M/F/DISABLED/VetRed River is an equal opportunity employer and makes employment decisions based on business needs, job requirements and individual qualifications, without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity or expression, marital status, age, family medical history or genetic information, disability, past or present military service, or any other characteristics protected under the laws applicable in the locations where Red River operates. Red River will not tolerate discrimination or harassment based on any of these characteristics.Red River does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings or otherwise. Placement fees will not be paid to any recruiter unless Red River has an active agreement in place with the recruiter and such a request has been made by the Red River Talent Acquisition team and such candidate was submitted to the Red River Talent Acquisition Team via our Applicant Tracking System. Any unsolicited resumes or other data submitted to Red River in violation of this policy may be used by Red River without obligation to pay any fees of any kind to the recruiter.Don't see a job you want to apply for? Click ' Get Started ' below to send us your resume so we can reach out for future openings!Red River brings together the ideal combination of talent, partners and products to disrupt the status quo in technology and drive success for business and government. Red River serves organizations well beyond traditional technology integration, with more than 20 years experience in security, networking, analytics, collaboration, mobility and cloud solutions. Our operations, support, sales and technical teams all work together to create a positive impact on citizens, soldiers, consumers and employees. That’s what it means to Rock the Red. Are you ready?
We work with purpose, looking to disrupt the status quo in meaningful ways.
We act with integrity, showing respect for all and demonstrating our commitment to ethics
We value collaboration and work as a team to accomplish goals
We elevate creativity, and support curiosity to re-imagine the use of technology
We have a strong work ethic, and seek continuous improvement in all we do
We embrace philanthropy, working together to drive positive change and lasting impact within communities around us
Please see the linked document below for our consumer privacy notice. The notice provides you with information about what Red River Technology LLC and its affiliates (collectively referred to as “Company”, “we”, “our” or “us”) may collect about you, how this information may be used by Company, your privacy rights and the Company’s obligations in accordance with California Consumer Privacy Act of 2018 ("CCPA") and the California Privacy Rights Act of 2020 ("CPRA").https://redriver.com/wp-content/uploads/2023/08/CPRA-Notice-to-Employees-updated30.pdfhttps://www.dol.gov/agencies/ofccp/posters
