The OpportunityThe Retention Strategy & Member Engagement Manager will support GolfPass membership retention, engagement, and customer lifecycle performance across Versant’s Golf digital platform. Reporting to the Director, Retention & Engagement, this role will help optimize retention strategies, strengthen member engagement, and improve the overall member experience through data-driven planning, cross-functional execution, and performance analysis.Why This Role Matters: This role directly supports member loyalty, lifetime value, and business performance by ensuring retention initiatives are well-planned, measured, and continuously improved.This position is designated as hybrid, generally contributing from the Orlando, FL office a minimum of three days per week.What You'll DoDrive member retention and engagement strategies with Entrepreneurial Spirit, identifying opportunities to improve loyalty, lifetime value, and the overall GolfPass member experience.Partner across Marketing, Loyalty, Technology, Sales, Legal, Member Care, Revenue, and other teams with strong Teamwork to execute retention and engagement campaigns across email, mobile, web, and other channels.Use data, performance insights, and clear success metrics to create Transparency around what is working, where there are opportunities, and how programs can be optimized.Manage project timelines, deliverables, resources, and stakeholder communications with Trust, ensuring work is accurate, accountable, and aligned to business goals.Bring Agility to evolving priorities by proactively solving problems, adjusting plans, and improving customer engagement throughout the member lifecycle.Evaluate loyalty program performance, campaign results, ROI, and member behavior to recommend strategies that strengthen engagement, retention, and customer value.
