The Kitchen Sales Representative is responsible for promoting and selling the diverse range of products and services offered by the company to both existing and prospective clients. In this role, the representative will also demonstrate expertise in creating functional and aesthetically appealing kitchen spaces. Supervisory Responsibilities: None. Duties/Responsibilities: Builds and maintains a network of sources from which to identify new sales leads. Updates CRM system by entering prospect and customer information and documents all relevant interactions including follow-ups. Proactively leads showroom tours with prospective clients. Visit clients at desired locations. Communicates with customers and leads to identify and understand their product or service needs; identifies and suggests products and services that meet those needs. Demonstrates the functions and utility of products or services to customers based on their specific needs. Provides periodic territory sales forecasts. Maintains communication with existing and previous customers, alerting them of new products, services, and enhancements that may be of interest. Works with clients to determine initial goals and requirements for the space to be designed. Prepares sketches or other visual aids to demonstrate preliminary designs to clients. Consult with clients to select materials and furnishings. Uses design applications to prepare and illustrate final plans. Determines timelines and project costs and presents accurate estimates to clients. Introducing the orders in the system, obtaining the client’s approval, and collecting deposits. Orders or obtains necessary materials, adhering to project and budget specifications. Follows up on claims for those orders already delivered which presented issues in coordination with the quality department. Ensures customer satisfaction through ongoing communication and relationship Management; resolves any issues that may arise post-sale. Supports Customer Service team. Maintains current knowledge of trends and materials, techniques, and other developments in company products. Performs other related duties as assigned. Required Skills/Abilities: Detail-oriented with excellent problem-solving and organizational skills. Strong visual design skills including proportion and aesthetics. Excellent verbal and written communication skills. Proficient in Microsoft Office Suite or related software. Basic understanding of building codes and inspection regulations related to interiors. Fluent in English and Spanish. Education and Experience: At least 1-2 years of experience selling furniture components (panels, doors, countertops, etc.) is required. Physical Requirements: Prolonged periods sitting at a desk and working on a computer. Must be able to lift to 15 pounds at times.
TITLE: Guest Service Representative LOCATION: 7339 W. Sand Lake Rd. Suite 418 Orlando FL 32819 Position Summary: The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests, create a memorable experience and leave a positive, lasting impression. The Guest Service Representative embodies NbC core values and demonstrates a strong commitment to guest satisfaction as well as excellence and efficiency in the workplace. Accountabilities/Duties: Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs and follows NbC Sweet Steps of Service to create a superior guest experience. Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions and complementary retail merchandise. Suggests additional merchandise, including balloons, candles and cards, to complete unique celebration. Processes guest orders efficiently and accurately utilizing point-of-sale system and invites guests to join NbC Email Club to benefit from special promotions and remain connected. Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows and other surfaces. Replenishes retail merchandise and cake display case to ensure a strong visual presentation. Assists the Crafter in preparing cake decorations and packaging supplies as needed. Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene. Maintains a consistent work attendance and punctuality record. Core Values and Competencies: Servant’s Heart Goes above and beyond to support the team or guest, and is reliable, trustworthy and responsive. Keeps the good of the team or guest ahead of personal interests or gain. Displays humility and empathy in interactions with others. Spirit of a Champion Demonstrates pride in responsibilities, an intense drive and a passion to succeed. Takes initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control. Operates with a strong sense of urgency and adheres to NbC brand standards. Genuine Connections Projects warmth, enthusiasm and optimism that attracts others. Builds positive, productive relationships with all team members. Listens actively and communicates openly, clearly and respectfully. Knowledge, Skills and Abilities: Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident and communicative. Enjoys interacting with diverse people and excels at providing a superior guest experience. Can perform multiple tasks simultaneously while maintaining a meticulous attention to detail. Is diligent, organized and self-motivated. Has the ability to understand and carry out oral and written instructions and request clarification when needed. Is comfortable with new technology and has the ability to operate a point-of-sale system. Understands basic arithmetic; can perform calculations when needed and provide monetary change using U.S. currency. Has the capacity to stand for extended periods of time and work in a fast-paced environment. Education, Certifications and Work Experience Requirements: Applicants must be 16 years of age or older. While no formal education or work experience is required, previous guest service experience at a bakery, restaurant or retail store is a plus. Must have the flexibility to work various shifts, including early mornings, evenings, weekends and holidays, based on changing business demands.
