What you get to do in this role: The role of the Senior UX Consultant is part of ServiceNow Impact. ServiceNow Impact personalizes customers' digital transformation journey on the Now Platform and accelerates customers’ time-to-value.As part of the global customer success organization, this role will help customers realize the most value from their ServiceNow implementations by focusing on the needs and abilities of their users. They will work with customers who have implemented or plan to implement ServiceNow to transform how work gets done.Responsibilities:You will act as a ServiceNow User Experience (UX) subject matter expert to bring leading practices and strategies to help customers achieve their goals. We have high expectations and a career at ServiceNow means challenging yourself to always be better. The ideal candidate is someone with significant UX experience and ServiceNow platform familiarity who wants to help our client base with their digital transformation capabilities.Virtually present and deliver offerings from our portfolio of UX accelerator coaching sessions to complex, large enterprise customers.Prepare all client-facing and internal deliverables that are for UX coaching sessions.Identify and drive process improvements, develop leading practices, and mentor junior team members.Engage with customers and manage requests by scoping level of effort, fulfilling business requirements, and resolving customer escalations. Activities may include:Assessing the usability of an implemented solution through UX reviews.Recommending platform-specific solutions in collaboration with Impact colleaguesCrafting design prototypes or demos to articulate a tailored user experience vision to customer stakeholders based on leading practices.Presenting design concepts and solutions to both technical and non-technical stakeholdersDrive the continuous improvements of our implementation methodology and service offerings based on client experiences.Develop and maintain strong working relationships with cross-functional teams.Provide thought leadership and team growth by mentoring and coaching early-in-career team members.Collaborate with team members and conduct peer reviews.
