Provides services to patients and referring professionals by answering phones, managing faxes and scheduling appointments. In addition, assists with training scheduling associates. This position is full-time working 8:00 am - 4:30 pm. ESSENTIAL DUTIES AND RESPONSIBILITIES: (70%) Scheduling Answers phones and handles calls in a professional and timely manner Maintains positive interactions at all times with patients, referring offices and staff Schedules patient examinations according to existing company policy Ensures all appropriate personal, financial and insurance information is obtained and recorded accurately Daily responsibility for calling and scheduling as many patients for whom the Company currently has orders Communicates to technologists any scheduling changes in order to ensure highest patient satisfaction Maintains an up-to-date database on all current and potential referring physicians Obtains and enters new referring physician information in computer system data base and passes along to marketing for follow up Understands how and when to roll phones on and off answering service Alerts other clinics of phone problems that are passed along to your clinic Handles overflow calls for other centers within market to ensure uninterrupted exam scheduling for referring offices Arranges transportation and hotel accommodations for patients when appropriate Provides back up coverage for front office staff as requested by supervisor (i.e., rest breaks, vacations and sick leave) Fields 1-800 number calls and routes to appropriate department or associate (St. Louis Park only) (15%) Staff Support Trains new hires as well as provides refresher training for existing associates Follows up on scheduling errors with staff and reports back to lead, manager and corporate office as directed Evaluates and adjusts workflow as needed to improve scheduling accuracy and improve patient throughput Works closely with technologists to ensure patients have a smooth transition between the front office, scheduling and technical areas Maintains and updates scheduling procedure and training manuals (10%) Insurance Pre-certifies all exams with patient’s insurance company as required Verifies insurance for same day add-ons Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment. (5%) Completes other tasks as required High school graduate or equivalent Must have a working knowledge of Microsoft Office products Proficient with using computer systems and typing Must be able to handle multi-level phone system with a high volume of calls at one time Preferred: 1-2 year customer service experience Medical terminology and previous clinical business office experience Bilingual RAYUS is committed to delivering clinical excellence in communities across the U.S., driven by our passion for and superior service to referring providers and patients. RAYUS Radiology is built on our brilliant medicine, brilliant team, brilliant technology and services - all to provide the highest level of patient care possible. We bring brilliance to health and wellness. Join our team and shine the light on Radiology Services! RAYUS Radiology is an EO Employer/Vets/Disabled. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
Summary About the Position: This Supervisory Logistics Management Specialist position is located with the US Army, Program Executive Office Simulation, Training and Instrumentation (PEO STRI) in Orlando, FL. Responsibilities Develops and assesses systems deployment plans to assure that distribution and support planning for items of new equipment is substantive and accurate. Directs development of all training programs and training aids and assures delivery as required by the training agency. Formulates broad policies and objectives for execution of supportability design influence, hardware and post deployment software life cycle support by supporting installations in production and fielding activities of the Project Management Office. Determines scope and intensity of economic trends, directives and orders of higher echelons on the logistical support programs and takes positive action to effect changes and minimize adverse impact. Provides direction and implementing policy for progressive personnel management of subordinate staff. Prepares employee performance standards and appraisals and works with personnel specialists on employee development. Requirements Conditions of Employment Qualifications Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities. Current Department of Army Civilian Employees Current Department of Defense (DOD) Civilian Employee (non-Army) Current DoD Defense Civilian Intelligence Personnel System (DCIPS) Employee (non-Army) Domestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel Workforce Interagency Career Transition Assistance Plan Land Management Workforce Flexibility Act Military Spouses, under Executive Order (E.O.) 13473 Priority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician Eligible Priority Placement Program, DoD Military Spouse Preference (MSP) Eligible Priority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability Retirement Priority Placement Program, DoD Retained Grade Preference Eligible Veterans Employment Opportunity Act (VEOA) of 1998 In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. To qualify, your resume must describe at least one year of specialized experience which has equipped you with the knowledge, skills, and abilities to perform successfully the duties of the position and that is typically in or related to the work of the position to be filled. This typically includes work performed at the next lower grade/level (NH-03/GS-13) position in the federal service. Specialized Experience: One year of specialized experience equivalent to the NH-03 (GS-13) grade level in the Federal service which includes: 1) Providing authoritative advice on integrated production support throughout all phases of the acquisition lifecycle; 2) Tailoring regulations, formal guidance, and processes specific to program and program deliverables; and 3) Overseeing the planning and implementation of product support efforts to ensure the best use of available resources. All current Department of the Army civilian employees must attach a current SF-50 in order to be considered. Without a SF-50, your application package is considered incomplete. You will be evaluated on the basis of your level of competency in the following areas: Human Capital Management Project Management Systems Life Cycle Education Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirements using experience aloneno substitution of education for experience is permitted Additional Information Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration. You will be required to provide proof of U.S. Citizenship. One year trial/probationary period may be required. Direct deposit of pay is required. This position requires you to submit a Confidential Financial Disclosure Report (OGE450) upon entry, and annually thereafter. Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees. If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet. This is a(n) Materiel Maintenance Management Career Field position. You may claim military spouse preference (MSP). If a MSP applicant is determined best qualified and selected, placement must be at the full performance level for priority consideration. Multiple positions may be filled from this announcement. Salary includes applicable locality pay or Local Market Supplement. Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government interest. This position is covered by pay lanes and is in Pay Lane NH0-04/PL1(S). The Pay Lane salary range for NH-04/PL1(S) is $122,198 to $172,481. This includes locality at the rate of 16.82%. Management will set the selectee\'s pay for this position within the Pay Lane salary range consistent with the qualifications and education of the selectee and the expected contribution for the position.
