The Spa Receptionist serves as the first point of contact for guests, providing a warm and welcoming experience. This role is responsible for managing front desk operations, scheduling appointments, processing payments, and ensuring smooth communication between guests and service providers. The Spa Receptionist supports the overall guest experience by maintaining a clean, organized, and calming reception area.Greet guests promptly and warmly as they arrive.Recommend and advise a variety of salon packages and spa treatments.Answer phone calls, respond to inquiries, and provide information about spa services, pricing, and availability.Maintain a clean and inviting lobby and reception area.Manage daily opening and closing procedures for the front desk according to Standard Operating Procedures.Accurately book, change, and cancel spa appointments.Maintain a Spa Desk Bank.Actively promote the spa, treatments, services, sessions, and retail, as well as programs, promotions, and/or discounts availableHandle guests' questions and concerns professionally and courteously.Provide accurate, appropriate, and immediate responses to all requests by guests, ensuring complete guest satisfaction.Maintain a positive attitude and contribute toward a quality work environment.Communicate to management all occurrences involving staff or guests in the spa that require attention.Ensure confidentiality of guest information and uphold all spa policies.
