NBC Sports Next is where sports and technology intersect. We’re a subdivision of NBC Sports and home to all NBCUniversal digital applications in sports and technology.At NBC Sports Next, we make playing sports better through innovative technology and immersive experiences for athletes, coaches, players and fans. We equip more than 30MM players, coaches, athletes, sports administrators and fans in 40 countries with dozens of sports solution products, including SportsEngine, the largest youth sports club, league and team management platform; GolfNow, the leading online tee time marketplace and provider of golf course operations technology; GolfPass the ultimate golf membership that connects golfers to exclusive content, tee time credits, and coaching, tips, and more.At NBC Sports Next we’re fueled by our mission to innovate, create larger-than-life events and connect with sports fans through technology that provides the ultimate in immersive experiences.  Come join us as we work together as one team to innovate and deliver what’s Next.  Our Partner Care Technology Team is responsible for consulting on all matters regarding our operations technology solutions which Partner Golf Courses use to successfully run their businesses. The Sr. Support Specialist role consists of coaching and mentoring specialists that implement and support our technology. This role performs a large variety of tasks, acting as both an industry and technology consultant in providing elite service rarely found in the golfing industry. If you have a passion for solving problems and helping people improve their businesses, this is a great job for you.  
Job DutiesAct as a consultant, by providing our internal teams and course partners with advanced to expert level product knowledge of NBC Sports Next proprietary software applications, specifically G1, EZSuite, and affiliated products. Serve as a primary source for escalations, and advanced product, hardware, and technical issuesPlay a key role in the growth and success of our go-forward products by working cross-functionally with Support and Activation teams to lead and/or assist with vetting, documenting, and prioritizing software defects and development requests based on business needsLead and/or participate in recurring meetings with stakeholders from our Product Management and Sales teams, and act as the voice of our business to ensure we are developing and delivering products that meet the needs of our course partners and internal Support & Activation teamsCoach and shadow Specialists, acting as a primary resource for their continued product knowledge, and their ability to offer exceptional service to our course partnersConduct regular meetings discussing product and support performance with individual clients, management companies, and internal teamsContribute to the development and success of our internal client facing self-help libraryBe a professional resource and decision maker for the Support team on all product related needs and concernsCollaborate with Support management and our Activation team leadership on overall the success of our Activation and post installation processes, ensuring greater customer satisfactionMulti-task across requests and priorities in a fast-paced, team-oriented support environmentDemonstrate independent analytical problem-solving abilities to remotely troubleshoot a wide range of issues and requestsDirect training of end users on software procedures when necessary
