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Alpine, an ITW company, is a leading provider of building component software, equipment, and the industry’s best service to truss manufacturers. Partnering with our customers, we help to improve their businesses and make them more productive. We are also a leader in delivering software solutions to homebuilders to increase productivity and profitability. ITW offers its employees a path for advancement, a competitive salary, and a comprehensive benefits package designed to help employees care for themselves, their families, and their futures.Alpine is seeking a Technical Sales Representative for our TrusSteel Sales team. This role will be responsible for account management and technical support functions to existing accounts as assigned primary customer contact. This role will manage the customer’s portfolio of TrusSteel’s products and services to support TrusSteel’s initiatives while meeting customer needs and expectations.Primary Responsibilities:
Develop and maintain strong customer relationships as assigned primary customer contact to ensure high levels of customer satisfaction. As the customer’s primary contact, proactively identify potential service issues and/or opportunities for supporting sales plans objectives.
Support revenue and plan objectives as primary customer contact in assigned existing customer accounts.
Serve as the customer advocate and trusted business advisor in the organization.
Champion TrusSteel’s business proposition through value added account management and technical support.
Provide technical support/training on TrusSteel’s suite of product offerings including handling customer issues to resolution.
Understand customer’s business needs. Review and analyze customer business processes and recommend solutions that enable the customer to achieve its goals. Accurately map customer business processes/needs to the TrusSteel’s suite of product offerings.
Ensure timely and successful delivery of TrusSteel’s solutions in order to meet customer needs and business objectives.
Considered a technical expert as it relates to TrusSteel.
4 year degree in Business, Engineering, Marketing or Construction Management preferred
Minimum of 5 years of relevant experience, ideally in the Construction industry
Knowledge of Truss plant operations and Construction technology desired, i.e., software, paper flow, production & plant layout
Proven value added account management and technical support skills
Must possess excellent written and verbal communication skills
Proven ability to establish and maintain strong relationships, internal and external
Up to 75% travel required within assigned customer accounts
ITW is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.We do not accept unsolicited resumes. To be considered an applicant, please apply online to a specific job posting.If you are a qualified individual with a disability and are unable or limited in your ability to use or access the online application system process due to your disability, please click here (human.resources@alpineitw.com) for information on how to contact us directly. ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws. ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws. ITW is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
