As a Ticket Processing and Support Coordinator you will be supporting our guests, Operation Support team, our customer care department as well as our IROs. You will assist in resolving customer service issues, fulfilling of manually booked products and reporting.  In this role, you will gain valuable knowledge of the travel and entertainment products we offer. You will further develop your customer service skills as a professional, ensuring a positive and satisfying experience for everyone you interact with. You will also have the opportunity to gain insights into both the front-end and back-end operations of EBG, providing a deep understanding of how the company takes care of its customers and partners. This is a high impact role as it directly contributes to customer satisfaction and loyalty to our brands. Duties and Responsibilities:Handling of guest issues and escalations Handling of fulfillment of manually booked products; including ticket transfers when applicable Provide outstanding service to all customers; both internal and external Assisting vendors with various reports Maintain accurate and detailed spreadsheets  Support Customer Care, Operation Support and IROs as needed Must provide professional support both written and verbally to customers and partners. Must be able to take and make phone calls on a recorded line. Must be able to perform work both remotely and in office. Perform additional duties as assigned  This is an operational role that requires the availability to work any day of the week including holidays and weekends. Hours of operation range from 8AM - 7PM with a hybrid work schedule of 2 days per week onsite in the office.#LI-Hybrid
