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DescriptionAll the benefits and perks you need for you and your family:· Benefits from Day One· Paid Days Off from Day One· Debt-free Education (Certifications and Degrees without out-of-pocket tuition expense)Our promise to you:Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.Schedule: FTShift : DaysThe community you’ll be caring for:AdventHealth East Orlando, a 265-bed community hospital, has been serving East Orlando residents since 1941 as an innovative local leader that fills a vital need in a fast-growing area.A recent 200,000 square-foot expansion project upgraded the hospital to 265 beds, with a spacious patient tower and 80 new private rooms designed to enhance the holistic care experience.Annual number of emergency cases: 89,018The role you’ll contribute:The Volunteer Services Program Manager executes AdventHealth's volunteerism strategy and leads hospital volunteers at their hospital campus(es) for the AdventHealth Central Florida Division South Region. They are responsible for managing best-practice initiatives and bringing resources to departments to enhance the patient and team member experience. Collaborating with the hospital departments to train and retain the volunteers. They act as a subject matter expert in regulatory compliance, volunteer systems, recruiting, orientation and retention. They serve as supervisor volunteers in their market and utilize knowledge of policy and procedures, hospital regulations and inter-departmental functions. Responsible for development and expansion of volunteer systems, reporting, regulatory compliance and growth of generosity through volunteer initiatives that align with campus priorities. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.The value you’ll bring to the team:PRINCIPAL DUTIES AND JOB RESPONSIBILITIES :· Builds relationships with Campus leadership, and department leaders that partner to develop and identify volunteer roles that meet the business needs of the hospital and positively impact patient and team member experience.· Identifies and responds to all volunteer inquiries directing applicants through the orientation and onboarding process.· Work with hospital leadership to develop a strategy for requirement and deployment of volunteers in new service lines.· Rounds with and supports volunteers to ensure engagement, maximize productivity, consistency, and accountability through use of hospital visits, team meetings and observations· Communicate with Processing to ensure all onboarding requirements have been completed prior to notifying manager of start date.· Supports new volunteers by conducting candidate interviews, onboarding, managing compliance, and directs candidate based on education, skill level and interest to the right volunteer position.· Collaborates with campus leadership when there are issues related to volunteer retention to find ways to modify volunteer role and best support team members for desired outcomes.· Continuously evaluates and streamlines processes to reduce expenses and provide efficiency paths for Volunteer Service that meet regulatory standards and are consistent for all users.· Collaborates with Volunteer Services leadership to create reports for tracked metrics, maintaining accurate records and compliance for all areas of responsibility.· Maintains the confidentiality of Volunteer Services data accessed to support volunteer onboarding.· Effectively coaches, counsel and resolves conflicts and concerns acting on the volunteer’s behalf and takes corrective action per human resource guidelines.· Collaborates with department leaders and the program manager to create programming that supports and enhances the patient, visitor, or team member experience.· Identify opportunities to partner with community organizations and schools to develop volunteer and intern pipelines that support volunteerism in the hospital.· Stays current on volunteer trends and participates in state and national organizations.· Maintains knowledge of regulatory requirements, laws and policies as it pertains to volunteer service in the hospital setting.· Executes external volunteer recruitment strategy for the hospital campus. Create relationships and aligns our hospital goals with our community and educational partners initiatives to create a pipeline of volunteers that deliver exceptional service.KNOWLEDGE AND SKILLS REQUIRED :· Strong interpersonal skills and ability to build relationships with internal and external stakeholders· Positive attitude and a team player with the ability to work independently, troubleshoot, and make sound decisions· Proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)· Ability to effectively respond to time-sensitive issues and meet deadlines· Detail oriented and able to maintain confidentiality· Accepts constructive criticism and applies correction towards improving skills· Ability to work with a diverse group of individuals, while striving for excellence· Strong skills in developing relationships with the ability to influence and change behaviors· Ability to communicates with all personnel levelsKNOWLEDGE AND SKILLS PREFERRED:· Excellent public speaking skills· Knowledge and application/SharePoint/Teams/Zoom or other similar platforms· Ability to manage and update training materials and resources for volunteer trainingQualificationsThe expertise and experiences you'll need to succeed:EDUCATION AND EXPERIENCE REQUIRED :· Bachelor’s degree in human resources, business administration, healthcare administration, health sciences, communications, public relations, marketing, non-profit management, education, or related field OR four (4) years of relevant experience.· Two (2) years of work experience in human resources, business, government, community organizations or volunteer leadershipEDUCATION AND EXPERIENCE PREFERRED:· Master’s degree in Business Administration, Healthcare Administration, Non-profitAdministration or related field· 5 years of functional work experience with healthcare and non-profit industryLICENSURE, CERTIFICATION, OR REGISTRATION PREFERRED:· CAVS (Certified Administrator of Volunteer ServicesThis facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.Category: VolunteersOrganization: AdventHealth OrlandoSchedule: Full-timeShift: 1 - DayReq ID: 23044557We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.
