Our hormone balancing and wellness clinic is seeking a Front Desk Associate / Patient Care Coordinator (Bilingual - English/ Portugues or Spanish Required) to become a part of our team!
You will perform routine administrative and clinical assignments to keep the medical facility running smoothly.
Promethium Medical Clinic is dedicated to providing luxurious and rejuvenating experiences to our clients.
We offer great competitive pay and the availability to grow within our organization. We believe in teamwork and love what we do every day.
Key Responsibilities:
Client Reception
- Greet clients warmly and professionally upon arrival.
- Manage client check-in and check-out processes efficiently.
- Maintain a clean and organized reception area.
Appointment Management
- Schedule, confirm, and manage client appointments using spa software.
- Ensure balances are collected for the medical appointments.
- Handle rescheduling and cancellations with a client-focused approach.
- Coordinate with medical staff to ensure timely service delivery.
Customer Service
- Answer phone calls and respond to emails promptly and courteously.
- Address client inquiries about services, pricing, and promotions.
- Provide detailed information about treatments and products offered.
Administrative Tasks
- Process payments and manage point-of-sale transactions.
- Maintain accurate client records and update information as needed.
- Assist with inventory management and ordering of supplies.
Sales & Promotions
- Promote Program services, packages, and retail products to clients.
- Upsell Program treatments and recommend products to enhance client experience.
- Inform clients about special offers and loyalty programs.
Qualifications:
Experience
- Minimum of 2 years of experience as a front desk associate or similar role in a medical spa or related setting.
- Familiarity with medical spa treatments and procedures is preferred.
Skills
- Excellent communication and interpersonal skills.
- Proficient in using medical management software and MS Office Suite.
- Strong organizational and multitasking abilities.
- Detail-oriented with a high degree of accuracy.
Education:
- High School Diploma or equivalent required.
- Additional certifications in customer service, sales, or administration are a plus.
Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience to icare@plantbasedhormones.com. We thank all applicants for their interest, but only those selected for an interview will be contacted.
Schedule:
8-hour shift
Wednesday to Friday
No weekends
