Overview: The Irlo is a unique property that operates both as a long-term residential property and a short-term rental (STR) hotel. We are seeking a dedicated and proactive Investor Relations Manager to join our team. This role will be instrumental in managing relationships with both current and new short-term rental (STR) investors. The ideal candidate will have relevant experience in investor relations, sales and marketing, with a strong ability to communicate effectively and tailor strategies to meet individual investor needs.
This is not a position for someone new to the field. 5+ years of experience in a related field is mandatory.
Key Responsibilities:
1 Investor Relations:
◦ Conduct monthly calls with all investors to provide updates, gather feedback, and maintain clear communication.
◦ Onboard new investors and ensure smooth integration into The Irlo’s processes.
◦ Address and field all investor inquiries, ensuring prompt and accurate responses.
◦ Understand each investor’s vision and goals, ensuring they are communicated to the team and tailored to the investor’s unique needs.
2 Marketing & Communication:
◦ Collaborate with the marketing team to develop materials and strategies that align with investor needs and promote The Irlo’s brand.
◦ Ensure transparent and regular communication with investors regarding performance, updates, and challenges.
◦ Work alongside the operations team to communicate investor-specific requirements and feedback.
◦ Send out regular investor communications, including performance reports, updates, and newsletters.
◦ Arrange and coordinate events (virtual or in-person) to foster stronger relationships with investors and provide them with opportunities for networking and feedback.
3 Operational Coordination:
◦ Serve as the primary point of contact for both existing investors (who manage their units independently) and new investors under active management.
◦ Coordinate with internal teams (front desk, housekeeping, tech, etc.) to ensure that investor units meet expectations and deliver optimal performance.
◦ Ensure that the unique needs and preferences of each investor are understood and implemented across all aspects of the business.
4 Growth & Retention:
◦ Develop strategies to increase investor satisfaction and retention.
◦ Monitor and report on investor activity and engagement, making recommendations for improvements where needed.
Qualifications:
5+ years of experience in investor relations, real estate management, or a similar role is mandatory.
Strong communication skills, both written and verbal.
Ability to manage multiple stakeholders and maintain positive relationships.
Experience in property management, marketing, or hospitality is a plus.
Proficient with CRM tools, project management software, and general office applications.
Preferred Skills:
Knowledge of short-term rental operations and regulations.
Marketing experience, particularly with digital platforms.
A proactive, problem-solving mindset with a keen attention to detail.
Compensation: Competitive salary based on experience. Benefits and performance-based incentives available.
How to Apply: Please send your resume and cover letter. In your cover letter, highlight your experience in investor relations and how you would approach managing a diverse group of investors with unique needs.
Thank you,
Adam Ball
CTO
The Irlo
