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Summary:
This position is primarily responsible for ensuring commercial roof projects are properly assessed, scoped, ordered, and built to local codes and warranty standards.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Core duties and responsibilities include the following. Other duties may be assigned.
Work closely with the commercial sales team to ensure jobs are built properly
Accurately interpret roof take offs and build replacement scopes
Maintain notes in the CRM related to every job
Research required information using available resources
Walk all jobs with crew prior to starting project
Prepare material orders and order materials within the CRM
Manage installations on-site to ensure quality
Train crews in proper installation, repair techniques (if needed)
Inspect and approve all installations
Stay current on all low-slope and steep-slope roofing products and installation enhancements
Obtain certifications from manufactures
COMPETENCIES:
To perform the job successfully, an individual should demonstrate the following competencies:
Identify and resolve problems in a timely manner; gather and analyze information skillfully; develop alternate solutions.
Ability to perform advanced math calculations.
Extensive knowledge of low slope roof systems, installations, and performance.
Manage difficult or emotional customer situations; respond promptly to customer needs; respond to requests for service and assistance; meet commitments.
Maintain confidentiality; listen to others without interrupting; keep emotions under control.
Communication - Speak clearly and persuasively in positive or negative situations; listen and get clarification; respond well to questions. Ability to speak Spanish is a very big bonus.
Written Communication - Write clearly and informatively; able to read and interpret written information.
Leadership - Exhibit confidence in self and others; inspire and motivate others to perform well; effectively influence actions and opinions of others; accept feedback from others; give appropriate recognition to others.
Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Makes self available to staff; Provides regular performance feedback; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.
Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
Business Acumen - Understands business implications of decisions; Aligns work with strategic goals.
Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values.
Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses.
Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles.
Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality.
Quantity - Completes work in timely manner.
Attendance/Punctuality - Is consistently at work and on time.
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals.
Innovation - Meets challenges with resourcefulness.
