LocationPembroke Lakes Mall - 11401 Pines Boulevard, Suite 546BusinessAt Brookfield Properties, we believe retail should be anything but typical. It’s why we’re integrating shopping, dining, entertainment, and more to reimagine retail experiences everywhere. Because for us, retail isn’t just about managing properties or redeveloping malls. It’s about creating inspiring spaces that draw consumers in. It’s about helping our tenants build their brand in a big way. It’s about contributing to our communities. And, more than anything, it’s about bringing people together.If you’re ready to be a part of our team, we encourage you to apply.Job DescriptionPosition Summary The Senior Operations Manager is responsible for the cost-effective operation, care, preventative maintenance, and long-term preservation of the physical assets of the property. The Senior Operations Manager partners with the Senior General Manager to achieve property specific business metrics and goals primarily focused on physical operations, construction coordination, safety & health principles, contracted services oversight, and project management. Responsibilities
Operate a clean, well maintained property providing guests with a positive shopping experience.
Oversee all physical assets to ensure they are maintained to required standards in the most economically efficient manner
Prepare and manage multi-year ordinary capital and operating expense plans and projects to meet or exceed company expectations, while also identifying operating expense control strategies and tactics
Develop strong tenant relationships through pre-construction and subsequent follow-up meetings with tenant contractors to regulate compliance with Rules & Regulations, specific lease requirements and timely completion of construction. Assist Tenant Coordination with as-built conditions, available utilities, and any known constraints
Implement and administer all preventative maintenance programs and related vendor and contractor compliance for all applicable service and/or maintenance contracts
Ensure property safety systems are code compliant, maintained and inspected, and Federal required reports and safety documentation is maintained and posted
Support the Safety, Health, and Environment program by incorporating Brookfield Properties’ Life Saving Principles into your work planning and execution
Support corporate sustainability efforts to reduce the property’s carbon footprint
Understand and monitor utility consumption, utility rates structures, utility rebates through the use of new and existing building control technologies/BAS systems including (but not limited to) lighting controls (BMS/EMS), HVAC, fire/life safety alarm systems, irrigation control, vertical transportation
Manage and develop direct reports while ensuring compliance with all company policies and procedures
Partner with corporate departments including National Operations, Tenant Coordination, Leasing, Business Development, Accounting, Finance, Marketing, Human Resources, Development (as needed) to ensure property and corporate objectives are met
Develop favorable relationships with local officials, government leaders, first responders, key stakeholders, and community organizations
Review and approve invoices for accuracy and monitor for timely payment
Oversee operations during a crisis situation (including natural disasters) ensuring the safety and security of all customers, tenants, guests and assets
Strong understanding of industry, company, and market trends to execute on company strategy
Continuously align team and employee development goals with organizational goals
Other duties as assigned
Qualifications
Bachelor’s degree preferred
Strong understanding of commercial building systems, HVAC, plumbing and electrical systems; blueprints, CAD drawings and other schematics
Strong leadership, interpersonal and relationship building skills
Strong project management, organizational, and problem-solving skills
Good working knowledge of financial analysis, budgeting, and forecasting
Effective writing and communication skills in public speaking
Ability to adapt to changing work environment
Strong working knowledge of various computer software such as Microsoft Office, Microsoft Teams, JDEdwards, Proliance
Recognized industry certification preferred
OSHA General Industries 30-hour course preferred
Must meet at least two (2) of the following criteria:
Bachelor’s Degree
Industry designation from reputable industry organization such as, but not limited to ICSC, BOMA, IREM
5+ years of experience in property or construction management or 8+ years equivalent management and leadership experience
Core Competencies: Decision Quality, Strategic Mindset, Directs Work, Develops Talent, Builds Networks, Communicates Effectively, Being ResilientThe physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is required to do the following:
The employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear.
The employee frequently is required to stand, walk, and reach with hands and arms.
The employee is occasionally required to climb stoop, kneel, crouch, or crawl.
The employee may frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
The noise level in this work environment is usually moderate.
The employee is occasionally exposed to moving mechanical parts, high precarious places, fumes or airborne particles, toxic chemicals, and outside weather conditions.
We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.At Brookfield Properties, our success starts with our people. People like you. We develop, operate, and manage more than 800 properties and 350 million square feet of real estate across the globe. It’s a feat that wouldn’t be possible without our team, a diverse group of creative visionaries and innovative experts who are relentless in pursuit of one goal: to ensure our buildings don’t simply meet the needs of our tenants, residents, and communities — but exceed them, every day.
