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We are looking for a competent Help Desk Technician to provide fast and useful technical assistance on our software programs. You will answer phone/email queries on technical issues and offer advice to solve them.
Candidates must have excellent phone skills, technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and use patients to deal with customers.
Responsibilities: Serve as the first point of contact for customers seeking technical assistance over the phone or email. Perform remote troubleshooting through diagnostic techniques and pertinent questions. Determine the best solution based on the issue and details provided by customers. Hours will be between 7 am - 7 pm Monday - Friday. Respond via email with resume.
Job Type: Full-time
Salary: $10.00 hour
