Overview To implement and facilitate training programs for assigned areas of company. Collaborate with the Instructional Designers and test the development of learning activities, training materials, facilitator guides, lesson plans, and class schedules. Conduct training sessions, monitor effectiveness and recommend program modifications. Investigate operational processes and procedures to determine feasible and effective training solutions. Function as subject matter expert or lead on projects regarding business functions, systems, policies and/or procedures. Identify and assess organizational issues and training/development needs. Present findings and recommendations to management. May be required to travel and work evenings and/or weekends. Provide support to branch to meet the business need. Work under supervision; participate in projects.Responsibilities
Collaborate with others to plan and design courses and curricula; ensure accuracy of content and test multimedia elements - Participates in
Conduct needs assessment on request from business unit management to provide customized training or individual guidance to improve and develop performance - Basic research/review
Create reference and support tools that reinforce training - Narrow scope
Develop and enhance training content and technique to ensure that learning objectives meet training requirements - Basic/Routine
Facilitate classroom interactions to ensure optimum engagement levels from participants
Identify and recommend new and novel training approaches and modalities
Implement most effective instructional approach via virtual instructional led training (VILT) or instructional led training (ILT) - Basic
Leverage Navy Federal Learning Center (NFLC) to communicate programs; register participants; track attendance, participation, assessments; and monitor class workshops/simulations/eLearning offerings
Liaison between product owners and operations to maintain a consistent focus for a variety of initiatives using diverse communication methods
Manage preparation of training materials, resources and course content from conception through production stages - Basic
Plan, coordinate, manage & deliver (technical, soft skill, skill builder and/or member service) training programs; may also include ad hoc training - Narrow scope
Respond to and resolve training related issues and inquiries - Basic
Track, measure, evaluate, analyze and provide feedback on the effectiveness of training programs and/or trainee performance to ensure learning objectives are achieved - Basic research/review
Train employees on the concepts, products, policies, procedures and equipment used in the position
Conduct research and analysis of requirements and processes - Basic research/review
Identify and develop recommendations for business process improvement - Basic research/review
Measure, develop, mentor and counsel trainees
Serve as subject matter expert regarding business functions, systems, policies and/or procedures
Set performance standards and expectations - Narrow scope
Perform other duties as assigned
Qualifications
Ability to adapt to fluctuating work-flow
Ability to compile, organize and present information clearly and concisely
Exposure to classroom instruction and/or facilitation for individuals or groups
Exposure to working and participating in cross-functional, multi-dimensional teams and projects
Basic skill to successfully influence, lead and/or guide others towards goals
Effective database and presentation software skills
Effective organizational, planning and time management skills
Effective research, analytical, and problem solving skills
Effective skill capturing and translating processes and requirements into easily understood terms
Effective skill collaborating with various external and internal technical and/or functional contacts
Effective skill communicating with all levels within an organization
Effective skill interacting tactfully and effectively in difficult situations
Effective skill speaking and/or presenting in front of groups in a professional setting
Effective verbal and written communication skills
Effective word processing and spreadsheet software skills
Desired Qualifications
Must have Fraud and Digital skills
Familiarity with Navy Federal products, services, programs, policies and procedures
Familiarity with Navy Federal's functions, philosophy, operations and organizational objectives
Familiarity with banking/financial industry standards and practices
Basic skill in assessing organizational training needs and researching topics for course development
Bachelor's Degree in Education, business, communication, behavioral sciences, training development or related field or the equivalent combination of training, education, and experience
Hours: Monday - Friday, 8:00AM - 4:30PMLocation: 5550 Heritage Oaks Drive Pensacola, FL 32526 | 141 Security Drive Winchester, VA 22602About Us Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Best Companies for Latinos to Work for 2024 Computerworld® Best Places to Work in IT Forbes® 2024 America's Best Large Employers Forbes® 2023 The Best Employers for New Grads Fortune Best Workplaces for Millennials™ 2023 Fortune Best Workplaces for Women ™ 2023 Fortune 100 Best Companies to Work For® 2024 Military Times 2023 Best for Vets Employers Newsweek Most Loved Workplaces Ripplematch Campus Forward Award - Excellence in Early Career Hiring Yello and WayUp Top 100 Internship ProgramsFrom Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/DisabilityHybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market positionBank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.REQNUMBER: 22246
