Job Duties Include, But Are Not Limited To:We are looking for a versatile and team-oriented veterinary professional who is willing and able to support both reception and technician duties. This position is ideal for someone with experience in both areas who enjoys working directly with clients as well as providing hands-on patient care.Reception Responsibilities:Greet and welcome clients and patients in a friendly and professional manner.Answer phones, emails, and client questions while appropriately triaging concerns.Schedule appointments to maximize efficiency and daily hospital flow.Check clients in and out and accurately process payments.Provide compassionate and discreet emotional support to clients during times of need.Communicate effectively with clients regarding their pets' care and various medical outcomes.Maintain the cleanliness and visual appeal of the hospital reception area.Technician Responsibilities:Provide hands-on patient care and assist veterinarians with appointments and procedures.Safely and confidently perform animal restraint.Assist with venipuncture, blood collection, sample preparation, and other technical procedures.Utilize and maintain knowledge of medical equipment and laboratory processes, including IDEXX laboratory equipment.Assist with diagnostics, treatments, and patient monitoring as directed by the veterinarian.Demonstrate a strong understanding of veterinary medical terminology and general medical procedures.Work collaboratively with the entire hospital team to provide high-quality patient care.Must be comfortable working in a fast-paced veterinary environment and able to transition between reception and technician responsibilities as needed.Must be able to withstand unpleasant odors and noises. May be exposed to bites, scratches, animal waste, and potentially contagious diseases.Whether you’re looking to continue mastering your current skills or grow into your next career move, you’ll have opportunities through a variety of virtual and hands-on, interactive training and continuing development.
