As a Customer Service Representative, you will be the first point of contact for our customers. Your role will be to provide excellent service, answer customer inquiries, assist with order processing, and ensure that our clients receive the products they need in a timely and professional manner. You will work closely with the sales estimator, project manager, production, and installation teams to ensure customer expectations are met and exceeded.
Key Responsibilities:
1. Customer Interaction: Respond to customer inquiries via phone, email, and in-person, providing accurate information about our products and services.
2. Order Processing: Assist customers with placing orders, including customizing signs, reviewing proofs, and managing timelines for production and delivery.
3. Issue Resolution: Address any customer concerns or issues with orders, products, or services in a timely and effective manner.
4. Data Entry & Documentation: Accurately input customer orders, track job progress, and maintain detailed records of customer interactions and order statuses.
5. Collaboration: Work closely with sales, production, and installation teams to ensure smooth workflow and timely delivery of projects.
6. Customer Satisfaction: Ensure that all customer interactions are positive and that all customer needs are met to achieve high levels of customer satisfaction.
7. Follow-up: Perform follow-up with customers to ensure satisfaction after delivery and installation, and to handle any post-service inquiries.
8. Administrative Support: Assist with administrative tasks such as invoicing, scheduling, and updating customer files as needed.
9. Assist in marketing and advertising tasks and other tasks as needed
Requirements:
Experience: Previous experience in customer service, or inside sales
Experience in the sign or construction industry is a plus
Strong communication and interpersonal skills, both written and verbal
Ability to manage multiple tasks and prioritize effectively
Comfortable using customer management software, email, and other office tools (e.g., Microsoft Office, CRM systems).
Basic design software knowledge (e.g., Adobe Illustrator, Corel, or Canva) is a plus.
Problem-Solving: Strong problem-solving abilities and a customer-focused mindset.
Exceptional attention to detail, especially in processing orders and reviewing proofs.
Able to collaborate effectively with other departments to meet customer needs and project deadlines.
Self-motivated and able to work independently with minimal supervision. We appreciate a “I can do anthing” attitude towards ensuring customers are satisfied
Friendly, patient, and professional demeanor, with a genuine desire to help customers and create positive experiences.
Education:
High School diploma or equivalent required. Some college or coursework in business, marketing, or communications is a plus.
