We are seeking a proactive, customer-focused Dispatcher to join our team. This role is integral to our operations, ensuring seamless coordination between customers and drivers. The ideal candidate will possess excellent communication skills, a problem-solving mindset, and the ability to think on their feet. You will handle customer inquiries, manage bookings, resolve issues promptly, and maintain a high standard of service excellence. If you are organized, adaptable, and thrive in a fast-paced environment, this opportunity is for you.
Responsibilities:
Booking Coordination: Manage and generate customer bookings efficiently, ensuring smooth scheduling.
Customer Complaints: Handle customer complaints with professionalism, providing effective solutions and alternatives promptly. Ensure follow-up to confirm issue resolution.
Driver Communication: Serve as the primary point of contact between customers and drivers, relaying instructions and updates clearly.
Conflict Resolution: React swiftly to unexpected issues, rearranging schedules as needed to resolve conflicts and maintain operational flow.
Record Keeping: Maintain accurate records of customer interactions, booking details, and driver communications. Process customer accounts and manage documentation in compliance with company standards.
Exceeding Expectations: Deliver exceptional, above-and-beyond customer service to ensure satisfaction and build loyalty.
Qualifications and Skills:
Customer Support Experience: Proven experience in customer service or as a client service representative, with a track record of maintaining high customer satisfaction.
Dispatch Experience: Previous experience in a dispatch role, preferably in transportation or logistics.
Communication Skills: Exceptional verbal and written communication skills, with the ability to convey information clearly and professionally.
Technical Proficiency: Familiarity with Limo Anywhere Software or similar tools is a strong advantage.
Problem-Solving: Ability to assess situations, identify solutions, and implement them effectively in a time-sensitive manner.
Adaptability: Comfortable interacting with a diverse range of customers and adapting to different situations with composure.
Time Management: Skilled at multitasking, prioritizing workloads, and managing time effectively in a dynamic environment.
Education: Minimum of an associate’s degree is required. A higher degree is a plus.
Soft Skills: Active listening, attention to detail, and a customer-first mindset are essential.
Job Type:
Full-time
What We Offer:
A collaborative and supportive team environment.
Opportunities for professional growth and development.
Competitive salary.
How to Apply:
If you’re enthusiastic about delivering outstanding customer service and thrive in a dynamic role, we’d love to hear from you! Please submit your resume and a brief cover letter highlighting your relevant experience and why you’re a great fit for this position.
