Responsibilities:
Provide technical assistance with computer hardware and software
Resolve issues for clients via phone, in person, or electronically
Recommend hardware and software improvements
Track customer issues and resolutions
Qualifications:
Previous experience in IT, customer service, or other related fields
Ability to build rapport with clients
Strong troubleshooting and critical thinking skills
Positive and professional demeanor
A+ or Network+ Certification Required
Key Responsibilities:
Provide end-user (local and remote) support for computer-based systems, including, but not limited to: Windows Operating Systems 7/8/10/11, Office365 Microsoft Exchange, Active Directory, MS Azure, and line of business apps, etc.
Manage user accounts and groups in Win2016/Win2019/Win2022 and Microsoft Azure.
Troubleshoot and resolve network-related issues, escalating as appropriate.
Use the Help Desk system (Autotask) to manage service requests, respond to and resolve requests, escalate as necessary.
Participate in after-hours call rotation.
Requirements:
Knowledge of Windows 7/8/10/11,2008/2012/2016/2019/2022
Detail-oriented, communicate technical knowledge and solutions to non-technical personnel.
Knowledge of and experience with routers, switches, network connections and devices.
Interpersonal skills.
Troubleshoot and solve problems over the phone,
Proactive about improving processes, where they exist, suggesting new processes when needed.
Working knowledge of backup products, including Backup Assist, AppAssure, System Recovery, Backup Exec.
Working knowledge of SMTP, DNS, DHCP, VPN, Terminal Services, FTP.
Learn and apply complex technical and theoretical information.
Employer has a dress code and grooming standards that are to be followed
Access to transportation/vehicle
Valid FL driver's license with clean driving record
Due to the nature of the job written and verbal communication skills in the English language.
Overtime if needed.
Work with and learn new technologies as they are released and implemented.
Employer does background check.
Only US Citizens or Green Card Holders.
Please respond with resume. If you apply and dont meet the requirements listed you are agreeing to be contacted for training.
