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DescriptionYou Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology of #TeamAmex.The Chief Technology Officer Organization’s vision is to raise the bar for technical excellence, talent, strategy, and standards across Technology. It also seeks to cultivate and foster technical innovation, as well as elevate and amplify the technical heartbeat of the organization. This position reports directly to the VP of Product R&D and will act as a strategic partner and advisor in terms of technology, innovation, intellectual property, know-how, organizational technical core competency, R&D strategy, product commercialization, and program execution. This role works closely with strategic product, technology and venture partners to define the needs being addressed in each R&D program and deliver the concepts, capabilities, designs, and plans to meet these needs. This role will also ensure that R&D projects are delivered on time, in budget and that the products meet specifications.On any given day, you might:
Collaborate with key Product, Business, and Technical partners to identify, understand, and prioritize key product needs in the backlog based on impact, complexity, cost and demand.
Drive and empower experimentation with emerging technologies including GenAI, with tooling, frameworks, guardrails, models and environments.
Delivers a roadmap of useful capabilities to meet the needs of the R&D team as well as partners who rely on the group for early stage technologies.
Navigate and understand a complex and rapidly evolving technology space with an open mind, creative problem solving skills, and a bias for early action.
Operationalize and monitor key change management activities to ensure pilots and experiments are meeting targets.
Partner across the organization to lead R&D efforts and processes in acquiring an in-depth understanding of the customer needs, and applying both strategic and tactical methods to stay on top of the evolving trends in the competitive landscape.
Act as both a strategic problem solver and architect for the future technology and capability needs of CTO R&D to implement business strategy.
Build a diverse team by attracting and recruiting top talent.
Drive continuous organizational and leadership development to enable R&D growth.
Minimum Qualifications
Bachelor's degree in Science, Technology, or Engineering.
At least 8 years of project management, product management and/or leadership experience in technology roles.
A deep understanding of the FinTech industry generally.
Proven track record building, launching and driving products through the life cycle.
Ability to bring innovative thinking couples with practical execution to solve multi-dimensional issues.
Demonstrated leadership and management experience in working with cross-functional, geographically dispersed teams on complex projects.
Understands team dynamics and experienced at building teams that deliver results. Requires excellent written, interpersonal communication and presentation skills.
Highly focused on delivering products that meet the needs of patients and customers.
Experience in building and leading teams including talent acquisition and development
Ability to influence leadership to adopt new ideas, products and/or approaches
Brings support and positive attributes to a culture that is respectful, supportive, oriented, scientific and diverse.
Must have ability to read and understand complex contracts of the business, work with the legal and transaction teams and operate the R&D program in awareness of the foregoing.
Also Critical to your Success
A passion for creating a fun, empathetic work environment where hard-working, diverse teams can thrive.
Bonus Points
Experience building, developing, integrating with and/or launching GenAI products in a highly regulated industry
QualificationsSalary Range: $150,000.00 to $225,000.00 annually bonus equity (if applicable) benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.Job: TechnologiesPrimary Location: US-Arizona-PhoenixOther Locations: US-New York-New York, US-Florida-SunriseSchedule Full-timeReq ID: 24001284
