COMPUTER OPERATIONS ANALYST - 36000284 Date: Sep 11, 2024 The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website (http://www.dms.myflorida.com/workforceoperations/humanresourcemanagement/forjobapplicants/everify) .Requisition No: 837093 Agency: Department of LotteryWorking Title: COMPUTER OPERATIONS ANALYST - 36000284Pay Plan: Lottery Exempt ServPosition Number: 36000284 Salary: $36,050.00 - $39,655.00 Posting Closing Date: 09/25/2024 Total Compensation Estimator Tool (https://compcalculator.myflorida.com/) COMPUTER OPERATIONS ANALYST FLORIDA DEPARTMENT OF THE LOTTERY – DIVISION OF COMPUTER SYSTEMS OPERATIONS Open Competitive Opportunity SHIFT HOURS ARE AS FOLLOWS: SATURDAY THROUGH TUESDAY 1PM – 12AM AGENCY BENEFITS: If hired, as employee of the Florida Lottery, you will be provided the benefits listed below:
Approximately 97.5% of the premium forhealth insurance
Individual ($8/month) or Family ($30/month)
100% of the premium for individual or family dental insurance
100% of the premium for basic life insurance
Employer contributions to the Pension Plan or Investment Plan; contribution levels will vary based upon Pay Plans.
GENERAL POSITION DESCRIPTION:
Encompasses the operation of multiple central site large scale computer systems, as well as computer peripheral equipment. Performs a variety of highly responsible duties, involving independent judgment and initiative, some of which may be of a sensitive nature. Monitors the computer systems for efficiency and timeliness of activities. Confers with system analysts, vendors, and all users of the Lottery computer equipment. Customer service and working with technical vendors are also major parts of this position.
ESSENTIAL DUTIES:
Each employee is expected to be knowledgeable of the Lottery's Responsible Gaming program, including the No Underage Play and Play Within Your Means messaging, and will ensure retailers and players are aware of the program and provided information, as necessary.
Operates all components of the Lottery’s computer systems. This includes timely completion of monitored jobs and, processing daily draws for games that occur during specific shift time frames. Helps to plan workloads, workflows, and priorities for job scheduling. Makes corrections necessary to complete work on schedule.
Handles emergency situations (computer hardware failures, software problems, inclement weather, etc.) through approved emergency guidelines.
Follows approved agency procedures to balance reports generated by the daily draws, the ICS Systems, and the Vendor’s reports. Must be able to handle any draw discrepancies according to approved emergency procedures. Also, must be able to resolve any balancing issues as per standard operating procedures.
Performs Production Control analysts’ tasks such as scheduling jobs, releasing jobs, releasing streams, etc. This will provide coverage for essential Production Control duties in the absence of the Production Control staff.
Provide necessary assistance to the Computer Systems Operation Manager, the Orlando Data Center Supervisor, and the COOP Coordinator in the development, implementation and testing of the Lottery's Information Technology Disaster Recovery Plan (ITDRP) and Continuity of Operations Plan (COOP).
Monitors the environment and electrical power to maintain narrow margin of operating conditions necessary to keep computer systems functioning.
Operates all components of the Lottery’s computer systems.
Operates a personal computer in a Microsoft Windows environment as needed for electronic correspondence, word processing, spread sheets, etc.
Requests service as needed on all computer systems should problems arise. Coordinates the resolution of all problems after normal business hours.
Maintains operating records on production and performance reports. Documents daily actions in online operator log (OPERLOG) for review daily by Operations personnel.
Communicates with other shifts, SNCS and SDS programming/system staff on a regular basis to follow up on and resolve any outstanding issues.
Trains Computer Operations staff as needed.
Assists the Tallahassee and Orlando data Center Supervisor in supervising the Tallahassee and Orlando Data Centers.
Assist Computer Operations staff in problem determination and resolution.
Assists in the creating, updating, and reviewing of all Computer Systems Operations standard operating procedures (SOPs) and backup and recovery procedures and processes.
Attendance is an essential function of this position.
Performs other related duties as assigned.
Knowledge, Skills, and Abilities:
IBM servers with the AIX operating systems.
Microsoft Widows servers with Windows server operating systems.
Operation of a variety of data processing equipment.
Operation of computer peripheral equipment
PC experience in a Microsoft Windows environment.
MINIMUM QUALITIFCATIONS:
A high school diploma or its equivalent and two (2) years of experience in the operation of a computer mainframe/servers and computer peripheral equipment, or
A high school diploma and its equivalent, one (1) year of experience in the operation of a computer mainframe/servers or computer peripheral equipment, and completion of a program of study from a vocational/technical school or data processing vendor in an area of data processing (excluding data entry) with a minimum of 720 hours of classroom instruction.
College course work may be substituted at the rate of thirty (30) semester or forty-five (45) quarter hours for one year of the required work experience provided the course work included at least four (4) courses in an area of data processing other than data entry.
Special Note:Applicants may be required to submit proof of educational attainment to confirm eligibility for employment consideration or appointment to positions in this class.
Other job-related requirements for this position
Successful passing of a criminal background check (state, local, and national) is required) .
Maintains strict confidentiality of information learned while working with the Florida Lottery, whether learned through assigned duties or through working with other units. The types of confidential information may include, but are not limited to, payroll information, budget matters, policy decisions, tax matters, employee disciplinary issues, and other personnel data.
Statutes establishing or defining work performed
Chapter 24, Florida Statutes
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.Location: TALLAHASSEE, FL, US, 32301 Nearest Major Market:Tallahassee
