INVESTIGATOR SUPERVISOR - SES - 79000478 Date: Jul 1, 2024 Location: TALLAHASSEE, FL, US, 32399 The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website (http://www.dms.myflorida.com/workforceoperations/humanresourcemanagement/forjobapplicants/everify) .Requisition No: 832200 Agency: Business and Professional RegulationsWorking Title: INVESTIGATOR SUPERVISOR - SES - 79000478Pay Plan: SESPosition Number: 79000478 Salary: $2,153.85 Biweekly Posting Closing Date: 07/12/2024 Total Compensation Estimator Tool (https://compcalculator.myflorida.com/) Division of Florida Condominiums, Timeshares, and Mobile Homes INVESTIGATOR SUPERVISOR – SES Position Number 79000478 Hiring Salary: $2,153.85 Biweekly Open Competitive The position is located in Tallahassee, Florida Our Organization and Mission: The mission of the Division of Florida Condominiums, Timeshares and Mobile Homes is to provide consumer protection for Florida residents living in the communities we regulate through education, complaint resolution, mediation and arbitration, and developer disclosure. The Division has the power and duty to enforce and ensure compliance with the provisions of statutes we regulate. The Division is comprised of two (2) bureaus, Compliance and Standards and Registration. The Work You Will Do: This position is located within the Bureau of Compliance of the Division of Condominiums, Timeshares and Mobile Homes. This in-office position is a part of the investigative team and is responsible for supervising investigators who analyze and investigate incoming complaints for alleged violations of Florida Statutes and Board Rules regulated by the Department. Your Specific Responsibilities: The incumbent in this position is responsible for all required tasks related to the supervision of their employees. These tasks include, but are not limited to, the following:
Learn and understand each of the Division’s program areas to ensure adequate training and assessment of incoming complaints.
Answer inquiries from the public relating to each of the Division’s program areas.
Provide appropriate motivation and training to employees and meet with staff regularly individually and in staff meetings.
Evaluate employees through established evaluation criteria and ensure the pre-established criteria are met.
Review incoming constituent complaints received and determine the appropriate assignment of cases to staff and field office supervisors.
Tracks and monitors cases assigned to staff and ensure deadlines are met.
Reviews investigative reports for accuracy and provides feedback and training.
Provides timely and professional written and telephone responses to complaints and inquiries from the public concerning issues regulated by the Division’s program areas.
Maintains a wide range of general knowledge of Department and other agencies’ function in order to provide referral information to the public as needed.
Consult with supervisors to determine areas of concern and possible solutions to problems.
Conducts interviewing, hiring and training of new staff.
Attends supervisor meetings.
Performs other related work as required.
Knowledge, Skills, and Abilities:
Knowledge of the techniques for handling complaints and dealing with the public.
Knowledge in applying the statutes and administrative rules enforced by the division to varying factual scenarios.
Knowledge of personnel policies and procedures.
Skilled in managing databases and case tracking.
Skilled in identifying critical issues with regard to complaints.
Ability to supervise a team.
Ability to determine work priorities, assign work, and ensure proper completion of work assignments.
Ability to communicate effectively.
Ability to establish and maintain effective working relationships with others.
Ability to analyze basic condominium, timeshare, cooperative, and mobile home documents.
Minimum Requirements :
A bachelor's degree from an accredited college or university, at least four (4) years of investigation experience, and two (2) years of supervisory experience; OR
A bachelor's degree from an accredited college or university, at least six (6) years of regulatory experience, and two (2) years of supervisory experience; OR
An associate's degree from an accredited college or university, at least six (6) years of investigation experience {or eight (8) years of regulatory experience}, and two (2) years of supervisory experience.
Preferred :
Those who are bilingual in both English and Spanish.
The Benefits of Working for the State of Florida:
“ Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:
State of Florida retirement package: 3% employee contribution required.
Nine annual paid holidays and one personal holiday
Ability to earn up to 104 hours of paid annual leave annually as a new employee with the State of Florida
Ability to earn up to 104 hours of paid sick leave annually.
The State of Florida offers health insurance coverage (i.e. individual and family coverage) to eligible employees.
The State of Florida provides a $25,000 life insurance policy to eligible employees.
Additional supplemental insurance policies are available for dental, vision, hospital supplement, cancer, etc.
Tax deferred medical and childcare reimbursement accounts are available.
Tuition waiver program to attend an approved State of Florida College or University
For additional benefit information, please visit the following website: http://www.mybenefits.myflorida.com
Information contained in responses to Qualifying Questions concerning education, experience, knowledge, skills and/or abilities must also be disclosed on the State of Florida Employment Application.
Applicant Note: If you are the selected candidate for this position and hold a current license through the Florida Department of Business & Professional Regulation, you may be required to place your license in an inactive status.
NOTE : This position requires a security background check, physician assessment, drug screening, and participation in direct deposit. You will be required to provide your Social Security Number (SSN) and date of birth in order to conduct this background check.
Applicants are required to apply through the People First system by the closing date, by applying online. All required documentation must be received by the closing date of the advertisement. If you have any questions regarding your application, you may call 1-877-562-7287.
The Florida Department of Business & Professional Regulation is committed to increasing recruitment and hiring of individuals with disabilities and improving employment outcomes.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must contact the DBPR Human Resources (HR) Office at (850) 487-2074. DBPR requests applicants notify HR in advance to allow sufficient time to provide the accommodation.
SPECIAL REMINDERS:
Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov .
If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.
The Florida Department of Business & Professional Regulation values the sacrifices veterans and their family members have given to our country and support the hiring of returning service members and military spouses.
A candidate for veterans’ preference who believes he or she was not afforded employment preference may file a complaint in accordance with Rule 55A-7.016, F.A.C., with the Florida Department of Veterans’ Affairs, Veterans’ Preference Coordinator, 11351 Ulmerton Road, Suite 311, Largo, FL, 33778. The Department of Veterans’ Affairs has also established an email where people can electronically file claims or ask questions. The email is veteranspreference@fdva.state.fl.us.
The Department of Business and Professional Regulation will only hire U. S. citizens and lawfully authorized alien workers. Our agency participates in the E-Verify System which is a federal government electronic database available for employers to use to verify the identity and employment eligibility of all persons hired to work in the United States.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.Nearest Major Market:Tallahassee
